Technical Support Engineer - AI-Powered & Growth
Anrok
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Benefits offered by this job
Job summary
Anrok, the leading tax automation platform, is seeking a Technical Support Specialist to help customers navigate our tax monitoring and filing solutions. You will interact daily with customers, collaborate with the Technical Solutions Engineering team, and contribute to the help center.
You should have proven experience in a product support role, a customer-centric mindset, and strong communication skills. Zendesk experience is a nice-to-have as we scale our support operations in a hybrid
Qualifications
- Proven experience in a product support role.
- Customer-centric mindset with a passion for delivering exceptional support.
- Experience working with Product and Engineering teams to improve the product and internal tools.
- Ability to communicate complex concepts clearly and concisely.
Responsibilities
- Interact daily with our customers to provide Technical and Product Support
- Work closely with the Technical Solutions Engineering team to expand the resolution rate of Technical Support
- Develop and improve technical support documentation both internally and in our help center
- Collaborate with engineering and product teams to communicate customer issues and troubleshoot problems
- Work with AI-assisted tools to improve response quality and documentation in knowledge bases
Skills
Tools
Job description
Anrok, the leading tax automation platform, is seeking a Technical Support Specialist to help customers navigate our tax monitoring and filing solutions. You will interact daily with customers, collaborate with the Technical Solutions Engineering team, and contribute to the help center.
You should have proven experience in a product support role, a customer-centric mindset, and strong communication skills. Zendesk experience is a nice-to-have as we scale our support operations in a hybrid
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