Technical Support Engineer

Futurex; Bulverde (TX); Hybrid; USD 60,000 - 85,000; Full time

Job summary

A leading technology company in the cybersecurity space is looking for a Technical Support Engineer for the 3rd shift. This hybrid position offers a unique opportunity to support customers globally while developing technical expertise and contributing to business initiatives.

Benefits

Health, dental, vision, life insurance

Paid vacation, holidays, and sick leave

Complimentary gym membership

Retirement plan with employer contribution match

Scenic corporate campus amenities

Qualifications

• 3-5 years experience in a related IT field.
• Strong problem-solving and communication skills.
• Broad IT background, with flexibility to assist in multiple departments.

Responsibilities

• Provide ongoing technical support to a global customer base.
• Test and troubleshoot hardware, software, and firmware.
• Train customers on products and security best practices.

Skills

Communication skills

Problem-solving skills

Flexibility

Education

Bachelor’s degree in cybersecurity or related major

Tools

OpenSSL

Linux

Python

Perl

Bash

Job description

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 3rd shift from 12:00 am - 8:00 am (CT). This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

• Provide ongoing technical support and guidance to Futurex’s global customer base from 12:00 am - 8:00 am CT
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
• Train customers on the Futurex product line and data security best practices
• Help develop customer IT environments and provide project management services for custom initiatives
• Write and maintain technical documentation released to the public
• Understand industry-specific APIs and protocols used when interfacing with external systems

REQUIREMENTS

• 3-5 years experience in a related IT field
• Bachelor’s degree in cybersecurity, or a technical and/or business related major
• Broad information technology background
• Strong communication skills
• Strong problem-solving skills
• Flexibility to assist in several different departments of the company

STRONGLY PREFERRED

• Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
• Experience with TCP/IP networking
• Experience with multiple architectures and platforms
• Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
• Experience with technical support, sales, or quality assurance

• Competitive compensation and opportunities for advancement
• Opportunity to travel to worldwide destinations
• Health, dental, vision, life, and short/long-term disability insurance
• Paid vacation, holidays, and sick leave
• Complimentary gym membership on Bulverde campus
• Retirement plan with employer contribution match
• Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals