Technical Support Engineer 3 Twilio APIs and SDK

Twilio; Jonesboro (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading communications technology company is seeking an experienced Technical Support Specialist to address customer issues, troubleshoot complex technical problems, and collaborate effectively with clients. This role requires a minimum of 3 years in technical support and expertise in Full-Stack JavaScript. The company offers competitive pay, remote work flexibility, and opportunities for career advancement.

Benefits

Competitive pay

Generous time-off policies

Flexible scheduling options

Qualifications

• 3+ years of Technical Support Experience.
• Full-Stack JavaScript Tech Support experience.
• Excellent written and verbal communication skills.

Responsibilities

• Address customer issues with technical and diplomatic skills.
• Collaborate with customers' developers to resolve issues.
• Troubleshoot Quality of Service issues.

Skills

Technical support experience

Full-Stack JavaScript

Networking troubleshooting

Excellent communication skills

Job description

Employer Industry: Communications Technology

Why consider this job opportunity:

• Competitive pay and generous time-off policies
• Opportunity for career advancement and growth within a global company
• Work remotely from Ireland with flexible scheduling options
• Supportive and collaborative work environment with a focus on inclusion
• Chance to make a positive impact on customer experiences and product improvements

What to Expect (Job Responsibilities):

• Address customer issues using strong technical and diplomatic skills, providing feedback to the product and engineering teams
• Collaborate with customers' developers and support staff to resolve complex technical problems
• Troubleshoot Quality of Service (QoS) issues effectively
• Stay updated on industry standards and assist in process improvements based on customer feedback
• Provide support to customers on holidays to meet their needs

What is Required (Qualifications):

• 3+ years of Technical Support Experience or similar relevant experience
• Full-Stack JavaScript Tech Support experience, with the ability to troubleshoot server-side and client-side code
• Understanding of Object-Oriented Programming (OOP) concepts
• Skills in troubleshooting network connectivity issues, including TCP/UDP and SSL/TLS basics
• Excellent written and verbal communication skills with the ability to convey complex technical issues to diverse audiences

How to Stand Out (Preferred Qualifications):

• Experience with Serverless (Lambda) technology
• Knowledge of WebRTC and troubleshooting contact center products
• Expertise in both native and mobile applications
• Experience working collaboratively across different geographic locations
• Advanced time management skills and the ability to work under pressure

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