Technical Support Engineer

MingYang Electric; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

MingYang Electric, a global leader in power equipment, seeks a Technical Consultant to translate customer needs into detailed proposals, diagrams, and specifications for transformers, switchgear, and compact substations. You will perform electrical calculations and guide product selections to meet safety and cost targets.

The role emphasizes enabling pre-bid clarity, collaborating with R&D and production, delivering training to sales, and supporting tender documentation with rigorous technical

Qualifications

• Bachelor's degree in Electrical Engineering or related field with strong power systems knowledge.
• Solid understanding of electrical design, relay protection, and grid standards.
• Familiar with GB, DL, IEC standards and industry practices.

Responsibilities

• Engage with customers to understand project requirements, standards, and on-site conditions.
• Lead preparation of technical proposals, system diagrams, layouts, and specs for transformers, switchgear, etc.
• Perform electrical calculations (short-circuit, load, voltage drop) to ensure feasibility and safety.
• Recommend suitable product models and configurations based on customer needs.
• Prepare and respond to technical sections in bidding documents and tender responses.
• Participate in pre-bid clarifications, bid presentations, and post-bid negotiations.
• Collaborate with commercial teams on cost estimation and technical deviations.

Skills

Electrical Engineering

Power Systems

AutoCAD

ETAP/SKM

Communication skills

Education

Bachelor's degree in Electrical Engineering

Tools

AutoCAD

ETAP

Job description

MingYang Electric is a global leader in power equipment, with a presence in over 70 countries and regions. The company is committed to supporting the global transition to green and low carbon energy with a focus on Transformer Solutions, Switchgear Solutions, and prefabricated & All-in-One Systems.

I. Job Responsibilities

Technical Consultation & Solution Design:

• Engage with customers to gain an in-depth understanding of project requirements, technical standards, and on-site conditions.
• Lead the preparation of technical proposals, system diagrams, layout drawings, and technical specifications for products such as transformers, compact substations, switchgear, etc., based on customer needs.
• Perform necessary electrical calculations (e.g., short-circuit current, load capacity, voltage drop) to ensure solution feasibility, cost-effectiveness, and safety.
• Recommend the most suitable product models, configurations, and brand selection options.
• Be responsible for preparing, reviewing, and responding to technical sections in bidding projects, ensuring full compliance with tender document requirements.
• Participate in pre-bid technical clarifications, bid presentation meetings, and post-bid technical negotiations.
• Collaborate with the commercial department in cost estimation, technical deviation explanations, and highlighting competitive technical advantages.

Customer Communication & Relationship Management:

• Conduct product technical presentations and solution demonstrations, addressing customer inquiries on specialized technical issues.
• Organize or participate in technical exchange sessions and product promotion events to enhance customer awareness of the company’s technical capabilities.
• Collect and analyze market and competitor technical trends, providing feedback to R&D and product departments.
• Deliver product training to the sales team, equipping them with core technical selling points.
• Accurately communicate project requirements to R&D and production departments, contributing market demand insights for new product development.
• Assist in resolving major or recurring technical issues during project implementation and after-sales service.
• Develop and maintain sales support materials such as product technical whitepapers, solution case studies, standard configuration lists, and FAQs.

II. Qualifications

Educational Background & Professional Knowledge:

• Bachelor’s degree or higher in Electrical Engineering, Power Systems, High Voltage Technology, Automation, or a related field.
• Solid theoretical knowledge in electrical engineering, with familiarity in power systems, power distribution design, and relay protection principles.
• Proficient in national and industry standards (e.g., GB, DL, IEC) and aware of specific technical specifications from grid companies and large enterprises.

Experience:

• Minimum 3 years of experience in R&D, design, application, or technical support for medium-voltage power distribution equipment (transformers, switchgear, compact substations, etc.). Experience in power design institutes, equipment manufacturers, or large-scale user power departments is preferred.

Product Knowledge:

• Deep understanding of the structure, principles, key components, and mainstream manufacturers’ product features of transformers (oil-immersed/dry-type), switchgear (e.g., medium-voltage withdrawable cabinets, ring main units), and compact substations.

Software Skills:

• Proficient in AutoCAD or similar electrical drawing software, and familiar with Microsoft Office. Knowledge of power system analysis software such as ETAP or SKM is a plus.

Abilities:

• Excellent customer communication, proposal presentation, and technical negotiation skills, with the ability to translate complex technical issues into customer-friendly language.
• Capable of quickly understanding complex customer scenarios and providing innovative, customized solutions.
• Strong business acumen to support commercial success from a technical perspective and maintain customer relationships.
• Adaptable to frequent customer interactions, business travel, and bidding pressure, with strong teamwork skills for collaboration with internal and external teams.
• Ability to independently prepare rigorous, clear, and professional technical proposals and tender documents.