Technical Support Engineer

Aquent; Sterling (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Qualitätssicherungsprofi, der die Zuverlässigkeit von Rechenzentrums-Hardware sicherstellt. In dieser Rolle werden Sie für die Inspektion, Prüfung und Reparatur von kritischen Komponenten verantwortlich sein. Sie arbeiten eng mit dem Führungsteam zusammen, um Schäden zu minimieren und die Qualität der Hardware zu gewährleisten. Ihre Expertise in der Fehleranalyse und Ihr technisches Wissen werden entscheidend sein, um sicherzustellen, dass alle Teile ordnungsgemäß behandelt und gelagert werden. Wenn Sie eine Leidenschaft für Technik und Qualität haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten.

Qualifications

• 3+ Jahre Erfahrung im technischen Bereich, idealerweise in der Elektronikindustrie.
• Fähigkeit zur Erstellung von Prozessanweisungen/SOPs.

Responsibilities

• Überwachung und Reduzierung von Schäden an Hardwareteilen im Rechenzentrum.
• Durchführung von Inspektionen und Tests an kritischen Komponenten.

Skills

Qualitätskontrolle

Fehleranalyse

Technische Dokumentation

Umgang mit elektronischen Bauteilen

Teamarbeit

Education

Bachelorabschluss oder gleichwertige Erfahrung

Tools

Stereo-Mikroskope

Datenbanken

Spreadsheets

Job description

The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. This includes inspection, testing, and repair of critical components to ensure cutting edge Data Center hardware is reliable and maintained in the Data Center environment.

Responsibilities:

This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.

• Assist the site leadership in efforts to reduce damage at each DC. This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.
• Assist in execution of the damaged parts process at the datacenter. This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.
• Identify and escalate issues affecting part damage.
• Excursion Support – Provide support of key field campaigns and failure investigations.
• Perform DIMM Testing to complete diagnostic test and Post Package Repair (PPR)
• Perform Special Damage Inspections/Repairs of Critical Parts
• Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~100 boards per week
• Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to insure parts are truly damaged. This inspection would involve up to 100 parts per week
• Repair of Damaged Parts
• Cleaning of thermal Paste for CPUs
• Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center

Experience:

• Education: Bachelor’s Degree or equivalent experience in technical field
• 3+ years experience in technical field
• General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)
• 1st Level Failure Analysis (FA) ability for electronic parts
• Familiarity with typical mechanical defects of electronic components and hardware
• Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components
• Familiarity with simple inspection equipment such as stereo microscopes and ring lights
• Ability to use a PC to record / report data
• Ability to write process instructions/ SOPs
• People Skills to work with and influence others
• Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)

Ideal Candidate:

• Quality Assurance background in the electronics industry
• Background in troubleshooting / repair of server / storage and networking products
• Knowledge of spreadsheets and databases

The target hiring compensation range for this role is $35.96 to $39.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.