Technical Support Engineer

KLA-Belgium; Phoenix (AZ); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Employee stock purchase plan

Job summary

KLA seeks a Technical Support Engineer to diagnose and resolve complex optical/electro-mechanical systems. You will lead escalation efforts, document technical findings, and collaborate with cross-functional teams to ensure fast, effective responses for our customers.

Responsibilities include on-site support, postmortem reporting, and involvement in NPI and cost-reduction initiatives. Travel up to 50% worldwide is expected, with training and deployment of new equipment at customer sites.

Qualifications

• Master's Degree or Bachelor's Degree with 2 years related experience, or equivalent.
• Experience diagnosing complex optical/electro-mechanical systems is preferred.
• Willingness to travel up to 50% domestically and internationally.

Responsibilities

• Provide diagnosis, troubleshooting and debugging for complex equipment and software.
• Lead issues to resolution, coordinating resources and documenting POAs and findings.
• Detail troubleshooting steps and postmortem reports for service teams.
• Travel 25–50% domestically and internationally to support escalated issues on site.
• Support NPI and sustaining cost-reduction through improvement opportunities and project work.
• Assist in customer installation, relocation and upgrades, and provide training.

Skills

Troubleshooting

Customer service

Cross-functional collaboration

Travel readiness

Education

Master's Degree

Bachelor's Degree

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Technical Support Engineer will be responsible for providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with complex software solutions. Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites, including thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs; or, if the depth of technical understanding requires, reporting to relevant other engineering teams, host meetings of multiple teams to discuss the technical issues in details, acquire POAs with consensus until issues resolved. Be able to complete this with a timely manner. Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 25-50% domestic and international Able to clearly detail troubleshooting processes, technical findings, provide service and postmortem reports. Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities, participating, or owning certain operations in new project introductions and/or continuous improvement projects. May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA and non KLA personnel.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience

Pay & Location

Base Pay Range: $32.50 - $55.25 Per Hour

Primary Location: USA-AZ-Phoenix-KLA

Benefits

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Equal Opportunity & Diversity

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at [e-mail] or at [phone] to request accommodation.

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We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.