Technical Support Engineer

ASK Consulting; Orlando (FL); On-site; Full time

Job summary

A leading technology firm is seeking a Technical Support Engineer to provide top-notch support to users and troubleshoot complex technical issues. The ideal candidate will have strong knowledge of troubleshooting, configuration, and various authentication systems. This role emphasizes customer advocacy and requires a deep understanding of the platform and cloud technologies. Join a diverse team committed to excellence and innovation in technology services.

Qualifications

• Experience with LDAP/Active Directory, SSO, Azure AD, or Okta.
• Hands-on experience in integration between systems.
• Experience with MySQL or Oracle databases.

Responsibilities

• Provide technical support to users/administrators.
• Resolve technical cases and troubleshoot issues.
• Analyze data to isolate potential causes of issues.

Skills

Troubleshooting

Configuration Knowledge

Email Troubleshooting

Web Services

Data Extraction Technologies

Network Troubleshooting

Relational Databases

Log File Analysis

Job description

Direct message the job poster from ASK Consulting

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Technical Support Engineer

Duration: 12 Months

Pay rate: $30-35/hr w2

Job Description:

Overview:

Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.

What you will do in this role:

• Be a Customer Advocate providing support to users/administrators of our platform
• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the software and platform.
• Gain an understanding of the platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.

Skills:

• What you will need to be successful in this role:
• Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
• Understanding of Email Troubleshooting (e.g. Office 365, Exchange)?
• Knowledge on Web Services (SOAP, REST)?
• Experience Data Extraction Technologies (e.g. JDBC, ODBC)
• Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
• Hands on experience in any bi-directional, integration between two systems?
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience with the gathering and reading of various log files including tools like Splunk

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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