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A leading technology firm is seeking a Technical Support Engineer to help customers navigate technical challenges and improve their use of our no-code platform. You will engage directly with users to resolve issues, document their feedback, and contribute to the enhancement of our service quality. Ideal candidates are empathetic problem-solvers with technical backgrounds in SQL and API troubleshooting.
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About Us
Parabola is a workflow builder that makes it easy to organize and transform messy data from anywhere—even PDFs, emails, and spreadsheets—so that forward-thinking teams can automate the work they thought would always be manual.
About Us
Parabola is a workflow builder that makes it easy to organize and transform messy data from anywhere—even PDFs, emails, and spreadsheets—so that forward-thinking teams can automate the work they thought would always be manual.
Teams at fast-moving companies like Brooklinen, On Running, and Flexport use Parabola to save hundreds of hours and finally take on the projects that used to feel out of reach. Whether it’s reconciling inventory across multiple 3PLs, auditing invoices, or manually exporting the same report every Monday, Parabola gives teams the power to automate it—all without needing engineering support.
Parabola is backed by OpenView Partners, Matrix Partners, Thrive Capital and more.
About The Role
As Technical Support Engineer at Parabola, you’ll communicate with customers of all sizes to help unblock technical issues and foster an incredible customer experiences. You’ll help answer their more difficult questions, troubleshoot connecting to many kinds of databases or APIs, and educate them on Parabola building and automation best practices. You’ll also play a role in supporting Parabola’s operational excellence in support—improving our Pylon instance, writing support documentation, and growing our online customer support community.
Parabola supports a wide breadth of use cases so ideally, you are deeply curious and enjoy learning new things. Our platform supports over 50 integrations, so you’ll constantly encounter novel situations. On a typical day, you might help someone debug a database connection, troubleshoot API authentication, and help set up dashboards that will be consumed by the c-suite—often live or on the fly.
About You
You are empathetic and solving the challenges of your customers and their businesses is what fuels you to do your best work. You are naturally curious and love learning about new industries, technologies, and use cases and love the feeling of having helped solve a complex problem. You’re comfortable with data and have direct experience working in SQL, Excel, and/or other data analytics and visualization tools.
Most importantly, you love to roll up your sleeves and pride yourself on your “figure it out and get it done” mentality. You execute quickly without sacrificing quality and juggle different priorities in a clear and organized way.
What You'll Be Doing
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