Technical Support Engineer

OPT Machine Vision; Cupertino (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

OPT Machine Vision in Cupertino is looking for a Technical Support Engineer to bridge customer needs with vision inspection technologies. Responsibilities include pre-sales collaboration, technical demonstrations, and providing ongoing support to customers, ensuring seamless implementation.

The ideal candidate holds a Bachelor’s Degree in Electrical Engineering or a related field, has a minimum of 2 years in machine vision or technical support, and is proficient in communication and problem-solving. A customer-oriented mindset and teamwork abilities are essential.

Qualifications

• Minimum of 2 years of experience in machine vision or technical support.
• Excellent communication skills, fluent in English.
• Ability to work independently and collaboratively.

Responsibilities

• Work with Sales Team to design optimal vision proposals.
• Conduct technical demonstrations and presentations.
• Provide ongoing technical support to customers.
• Travel to customer sites for pre and post-sales visits.

Skills

Customer-oriented mindset

Communication skills (English)

Hands-on experience with industrial cameras

Technical support experience

Proactive attitude

Education

Bachelor’s Degree in Electrical Engineering or related

Tools

CRM software

MS Teams

Vision software

Job description

As a Technical Support Engineer at OPT, you will play a pivotal role in bridging customer needs with our cutting-edge vision inspection technologies. You will be responsible for understanding customer technical requirements, conducting pre‑sales feasibility studies, and providing end‑to‑end support—from initial consultation to post‑sales troubleshooting. Your expertise will ensure our clients receive tailored, high‑performance solutions that maximize their operational potential.

Key Responsibilities

• Pre‑Sales Collaboration: Work closely with the Sales Team throughout the sales cycle to design and recommend optimal vision proposals, including cameras, lighting, optics, software, etc.
• Technical Demonstrations: Design and execute in‑lab tests, customer‑site demonstrations, and presentations at trade shows, seminars, and industry events to showcase OPT’s capabilities.
• Post‑Sales Support: Provide ongoing technical support to existing customers using tools like CRM, email, phone, and MS Teams. Troubleshoot issues on‑site and deliver timely, effective resolutions.
• Customer Engagement: Travel to customer sites across the designated territory for pre and post‑sales visits, ensuring seamless implementation and fostering long‑term relationships.
• Travel Requirements: Willingness to travel domestically and internationally.

Qualifications

• Education: Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Automation, or a related field.
• Experience: Minimum of 2 years of experience in machine vision, industrial automation, technical support, or field service engineering. Applications from recent graduates majoring in related fields will also be considered.
• Technical Skills: Hands‑on experience with industrial cameras, vision lighting, lenses, and vision software. Familiarity with OPT products is a plus.
• Mindset: Customer‑oriented with a proactive, responsible, and solution‑driven attitude.
• Collaboration: Ability to work independently and as part of a collaborative team in a fast‑paced environment.
• Excellent communication and presentation skills, with fluency in English (both written and spoken).