Technical Support Engineer

Sony Corporation; Culver City (CA); Hybrid; USD 100,000 - 110,000; Full time

Job summary

An innovative technology firm is seeking a Technical Support Engineer based in Culver City, CA. The successful candidate will provide crucial technical support for 3D content creation, working closely with internal and external partners to enhance workflows and solve technical challenges. Applicants must have a Bachelor's degree in a relevant field and experience in virtual production technology and game engines, particularly Unreal Engine. Competitive salary offered along with attractive benefits including medical coverage and flexible work arrangements.

Benefits

Medical, dental, and vision coverage

Flexible work arrangements

Paid holidays and vacation

Qualifications

• Practical experience in virtual production or related technologies.
• Knowledge of programming languages (C++, Python).
• Ability to travel as required.

Responsibilities

• Provide effective technical support for 3D content creation.
• Conduct test shoots for virtual production.
• Support production teams and propose technical solutions.

Skills

Communication Skills

Interpersonal Skills

Technical Support Experience

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Unreal Engine

Job description

Technical Support Engineer page is loaded

Technical Support Engineer

Apply locations Culver City time type Full time posted on Posted 7 Days Ago job requisition id JR-118030

Sony Corporation of America , located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en .

THIS IS A 12 MONTH TEMPORARY ASSIGNMENT.

POSITION SUMMARY

Sony Corporation of America is seeking a passionate Technical Support Engineer to join our team in Culver City, CA. In this role, you will support our cutting-edge 3D content creation technology in virtual production, driving innovative projects through seamless communication with both internal and external partners.

JOB RESPONSIBILITIES

• Provide effective technical support for 3D content creation to key content development stakeholders.

• Demonstrate how to create 3D content and explain proper setup and workflow at both internal and external studios, offering consultation and support for tools and equipment.

• Collect and organize feedback on technical issues, requirements, and improvement points from engineers, producers, and creators, relaying this information back to Sony and partners for tool and workflow enhancement.

• Conduct test shoots for virtual production to evaluate and refine workflows and techniques.

• Offer technical support to the production team and propose technical approaches for problem-solving.

• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• Bachelor’s degree in computer science, e ngineering, or a related field.

• Practical experience in virtual production or related technologies.

• Proficiency in game engines such as Unreal Engine.

• Knowledge of programming languages (C++, Python, etc.).

• Excellent communication skills and the ability to work collaboratively in a team.

• Strong interpersonal skills for building relationships, along with effective written, oral, and listening communication skills, and a proactive approach to sharing information with peers and cross-functional teams.

• Availability for case-by-case evening work and participation in recurring evening conference calls/meetings with internal and external partners.

• Experience with necessary office tools.

• Ability to travel as required

• All candidates must be authorized to work in the USA

Benefits

SCA offers benefits-eligible fixed-term employees (who are scheduled to work 30 or more hours a week) certain benefits under the Sony Corporation of America Health and Welfare Benefits Plan. The following options are available to you and your eligible dependents.

What we offer you:

• Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents

• Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees.

• Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents.

Other Programs:

• Flexible Work Arrangements, including remote and hybrid work schedules [when applicable]

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)

• A wide variety of employee business resource groups (EBRGs)

The anticipated annual base salary for this position is $100,000 to $110,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

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All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [e-mail] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

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Fill the world with emotion, through the power of creativity and technology.

Values

Pioneer the future with dreams and curiosity.

Diversity

Pursue the creation of the very best by harnessing diversity and varying viewpoints.

Integrity & Sincerity

Earn the trust for the Sony brand through ethical and responsible conduct.

Sustainability

Fulfill our stakeholder responsibilities through disciplined business practices.