Technical Support Engineer

Xylem; Colorado Springs (CO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Job summary

Xylem is seeking a Technical Support Engineer in Colorado Springs to deliver expert technical assistance to customers, sales, and service teams. You will interpret product specs, troubleshoot issues, and communicate solutions clearly to non-technical users.

Based in Colorado Springs, you will collaborate with cross-functional teams, impact product support documentation, and help improve service quality while maintaining a strong focus on customer satisfaction and safety regulations.

Qualifications

• Bachelor’s degree in Engineering or related field with 2+ years of experience.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of chemical process engineering and safety regulations.
• Excellent communication and teamwork for phone and email responses.
• Excellent organizational skills with multi-project handling.

Responsibilities

• Answer customer questions via phone and email with technical guidance on Xylem products and applications.
• Qualify and assign thrive leads and coordinate with sales teams; stay updated on products, market trends and competition.
• Support customer warranty claims and report problems to appropriate personnel.
• Assist customers with troubleshooting and solving water system problems.
• Identify spare parts and order parts; set up spare part for ordering.
• Develop cross reference lists and product support and troubleshooting documentation.
• Draft service bulletins to inform customers and internal teams.
• Review customer operating data and remote monitoring data to aid support.
• Review link to site data as needed to support customers.
• Collaborate with cross functional teams.
• Train and educate team members on new processes or products.

Skills

Analytical thinking

Problem solving

Communication skills

Organizational skills

Teamwork

Customer-focused

Education

Bachelor’s degree in Engineering

Tools

SAP

Data analysis software

Simulation software

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel. Additional responsibilities include processing sales leads and handling customer complaints

Responsibilities

• Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
• Qualify and enter thrive leads and assign to sales teams. Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
• Support customer warranty claims and report problems and information to appropriate personnel.
• Support customers with troubleshooting, water system problem solving.
• Identify spare parts, consumables and spare part numbers. Setting up spare part for ordering.
• Develop cross reference lists and product support and troubleshooting documentation.
• Draft Service bulletins
• Review of customer operating data and remote monitoring data as needed to assist with customer support.
• Review link to site data as needed to support customers.
• Collaborate with cross functional teams
• Train and educate team members on new processes or products

High Impact Behaviors

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications

• Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
• A bachelor’s degree in degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of chemical process engineering and safety regulations.
• Excellent communication and teamwork abilities both telephone and e-mail responses.
• Excellent organizational skills and ability to handle multiple projects simultaneously.

The estimated salary range for this position is $65k to $85k.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affidative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation