Technical Support Engineer

Berthel Fisher Companies; Cedar Rapids (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid vacation & sick leave

Birthday off

Job summary

Berthel Fisher Companies is seeking a full-time on-site tech support professional in Cedar Rapids, IA or nearby. You will assist clients in person, over the phone and via remote tools while maintaining exceptional customer service.

The role requires a Bachelor's degree in CS/IT or equivalent, at least 2 years in technology support, and strong communication and organizational skills. Office amenities and benefits are provided; typical 8 AM–5 PM schedule, Monday–Friday.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
• At least 2 years of technology support experience.
• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Strong attention to detail and solid organizational abilities.
• Initiative; able to work collaboratively or independently.

Responsibilities

• Provide technical assistance to clients in person, by phone, and via remote support tools while delivering excellent customer service.
• Support third-party vendor applications, operating systems, LAN connectivity, servers and printers, mobile devices, and commercial software packages.
• Learn functions and operation of new products, systems, and equipment.
• Continuously seek ways to improve processes, reduce turnaround time, streamline workflows, and enhance service quality.
• Use diagnostic software, reference materials, vendors and hands-on experience to troubleshoot issues and offer guidance.

Skills

Bachelors degree

Tech support experience

Customer service

Written & verbal communication

Attention to detail

Initiative / teamwork

Education

Bachelor's degree in CS/IT

Tools

Diagnostic software

Remote support tools

Job description

Must have:

• We want someone with a bachelors degree in Computer Science, Information Technology, or equivalent practical experience.
• We require at least 2 years of technology support experience.
• We are looking for a strong customer service orientation.
• We need excellent written and verbal communication skills.
• We value strong attention to detail and solid organizational abilities.
• We are seeking someone who shows initiative and can work both collaboratively and independently.

Responsibilities:

• We provide technical assistance to clients in person, by phone, and through remote support tools while delivering excellent customer service.
• We support third-party vendor applications, operating systems, LAN connectivity, computer hardware such as servers and printers, mobile devices, and commercial software packages.
• We learn the functions and operation of new products, systems, and equipment.
• We continuously look for ways to improve processes, reduce turnaround time, streamline workflows, and enhance overall service quality.
• We use diagnostic software, reference materials, vendors, and hands-on experience to troubleshoot issues and offer how-to guidance.

Company:

We are Berthel Fisher Companies (BFC), a national financial services firm supporting four distinct companies focused on trusted investment management services and financial solutions. We offer a collaborative, people-centered culture where your work has real impact, along with opportunities to grow your skills and a professional office environment. This full-time, on-site position follows a Monday–Friday, 8 AM–5 PM schedule and may be based in our Cedar Rapids, Iowa or Manchester, Missouri office. Our benefits include health, dental, and vision coverage, a 401(k) program, employer-paid life insurance, paid vacation, sick leave, holidays, your birthday off, employer-paid short- and long-term disability, and an onsite exercise facility.