Technical Support Engineer

XILO; Carlsbad (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A fast-growing AI company in California is looking for a Technical Support Engineer to onboard customers and deliver products using no-code builders. The role is ideal for new graduates in Computer Science with strong communication skills and a passion for technology. Join a supportive team and make a meaningful impact in a cutting-edge environment.

Qualifications

• Proven technical experience and ability to learn complex subjects quickly.
• Relentless work ethic: doesn’t stop until the job is done.
• Passionate about technology and AI.

Responsibilities

• Onboarding customers and delivering the product.
• Using no-code builders to create insurance applications.
• Communicating consistently with the team via Slack.

Skills

Technical experience

Strong communication

Detail-oriented

Process-oriented

Team collaboration

Growth mindset

Education

Bachelor's degree in Computer Science

Job description

Technical Support Engineer (TSE) at XILO

XILO, a fast-growing vertical AI company recently backed by a Series A financing round, is looking for technical support engineers to join our team.

About XILO

Founded in 2019 by Jon and Eli, XILO revolutionized the insurance industry by addressing core quoting challenges and then transforming the business with AI-powered solutions. With recent Series A funding, we are expanding rapidly and looking for talented individuals who want to grow their careers in a mission‑driven startup at the forefront of AI innovation.

About the Role

As a TSE at XILO, you’ll be responsible for onboarding customers and delivering our product. You’ll use no‑code builders to create insurance applications, map integrations, or PDF mappings, and you’ll also handle data labeling for AI models. This role is designed for new graduates or soon‑to‑be graduates in Computer Science with limited professional software engineering experience.

Key Responsibilities

• Complete 20 points per week (typically 5–10 cases).
• Provide daily progress updates to project managers.
• Test your work to achieve a 90%+ completion rate on cases.
• Unblock cases by proactively reaching out to customers or teammates.
• Communicate consistently with the team via Slack.

What We’re Looking For

• Proven technical experience and ability to learn complex subjects quickly.
• Highly process‑oriented and detail‑focused.
• Relentless work ethic: doesn’t stop until the job is done.
• Strong communicator who ensures transparency and clarity.
• Positive, motivating, and supportive team player.
• Accountable for successes and failures with a growth mindset.
• Balances individual contributions with team collaboration.
• Passionate about technology and AI.

Why Join XILO?

Be part of a customer‑obsessed team at the cutting edge of AI and insurance technology. You’ll have the opportunity to impact customers directly, grow your technical and professional skills, and thrive in a positive and supportive work environment. At XILO, we don’t stop until the job is done. If you’re ready to roll up your sleeves, embrace challenges, and make a meaningful impact, we’d love to hear from you.

Apply only if you’re ready to invest in your success and build a lasting career.