Technical Support Engineer

Photon Kinetics, Inc; Beaverton (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Photon Kinetics, Inc. is seeking a Technical Support Engineer to be based at our headquarters in Beaverton, OR.

The role serves as the frontline technical resource for our global customer base, providing hardware, software, and applications support across our portfolio of precision fiber optic test and measurement instruments. You will handle remote support via email, phone, and remote access tools, and perform performance assurance testing on outgoing products before they ship.

Qualifications

• Strong technical foundation required.
• Excellent troubleshooting skills required.
• Ability to clearly communicate technical concepts to customers and internal teams.

Responsibilities

• Handle remote support via email, phone, and remote access tools.
• Perform performance assurance testing on outgoing products before they ship.
• Travel to customer sites for installation, repair, calibration, and sales support (roughly 25%–50% of the time).
• Collaborate with Sales, Engineering, Manufacturing, and Product Development to resolve issues.

Skills

Strong technical foundation

Excellent troubleshooting skills

Clear communication

Job description

Photon Kinetics is the world's trusted standard in optical fiber testing and measurement solutions. For more than 40 years, our instruments have helped fiber and cable manufacturers deliver the performance that enables high-speed communication networks around the globe. 95% of the world's optical fiber has been tested using our equipment. As the world moves deeper into AI-driven computing and hyperscale data centers, the demand for precise measurement and reliable optical infrastructure continues to grow. Photon Kinetics is applying its expertise in measurement science, automation, and precision systems to help build the connectivity backbone that powers the next generation of data and AI technologies.

ROLE OVERVIEW

Photon Kinetics is seeking a Technical Support Engineer to be based at our headquarters in Beaverton, OR. This role is the frontline technical resource for our global customer base, providing hardware, software, and applications support across our portfolio of precision fiber optic test and measurement instruments. Day-to-day, you'll handle remote support via email, phone, and remote access tools, while also performing performance assurance testing on outgoing products before they ship. This role also carries a real field component - roughly 25% of the time, up to 50% in busy periods - traveling to customer sites for installation, repair, calibration, and sales support. We're hiring this role at the I, II, or III level; title and compensation are set by experience. The ideal candidate has a strong technical foundation, excellent troubleshooting skills, and the ability to clearly communicate technical concepts to customers and internal teams. You are comfortable asking technical questions, examining logs and data, working with APIs and code, and explaining complex findings to both engineers and customers. You should be comfortable investigating problems independently while knowing when and how to elevate issues. Beyond direct customer interaction, this role sits at the intersection of Sales, Engineering, Manufacturing, and Product Development. You don't view customer support as simply resolving tickets. You see every customer interaction as an opportunity to understand the product better, solve technical problems, and make the