Technical Support Customer Service Representative - Remote - $15-18/Hr

Freddie Mac; United States; Remote; Full time

Job summary

Freddie Mac is seeking a Technical Support / Customer Service Representative to provide exceptional customer support from a remote environment. This role is perfect for military veterans looking for a new career opportunity, offering training and career growth within a diverse and supportive team. Responsibilities include resolving technical issues and maintaining knowledge of client products, with benefits including competitive pay and comprehensive health coverage.

Benefits

Paid training

401K with match

Health/dental/vision insurance

Employee Assistance Program

Health and wellness programs

Qualifications

• At least 1 year of customer service experience; technical support experience preferred.
• Quiet, distraction-free home environment.
• Proficiency in multitasking and eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support following call flow guides.
• Resolve technical issues related to hardware, software, and client products.
• Document and retrieve information in databases.

Skills

Customer relationship skills

Problem-solving skills

Computer skills

Multitasking

Education

High school diploma or GED

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization partners with companies to source qualified talent for open roles. This position is specifically for Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you meet the skill, education, and experience requirements, please follow the application steps.

This role is exclusively for US Military Veterans and Spouses in the specified categories.

Note: We do not hire from the following states or locations:

• Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico, or other OCONUS locations.

Additionally, we do not hire from certain cities listed in Florida, Georgia, Michigan, Missouri, New Mexico, North Carolina, South Carolina, and Texas, as detailed in the original description.

The Technical Support / Customer Service Representative (Remote) works from home, handling inbound/outbound calls and internet interactions to provide customer support and resolve routine issues regarding client products/services. Applications are accepted continuously, and military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU

Seeking a remote career change with a global organization that values diversity and employee well-being? Join Concentrix as a Technical Support / Customer Service Representative and be part of a diverse, supportive team that helps top brands improve customer experiences through innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This opportunity offers training, technology, and ongoing support to succeed, with significant internal promotion potential. We also provide free learning and leadership programs to help you achieve your career goals.

ROLE RESPONSIBILITIES

• Provide inbound customer support following call flow guides
• Resolve technical issues related to hardware, software, and client products
• Document and retrieve information in databases
• Maintain broad knowledge of client products/services, including smartphones, tablets, computers, wearables; familiarity with iOS and/or MacOS is preferred
• Offer additional products/services and deliver excellent customer experiences

QUALIFICATIONS

• Strong customer relationship skills
• At least 1 year of customer service experience; technical support experience preferred
• Open availability and a high school diploma or GED
• Quiet, distraction-free home environment
• Proficiency in multitasking, eagerness to learn new technologies, problem-solving skills, computer skills, high-speed internet, and a smartphone
• Reside in the U.S. with a valid address

BENEFITS

• Starting wage between $15 and $18 per hour
• Paid training, incentives, referral bonuses
• 401K with match, PTO, holidays, health/dental/vision insurance, Employee Assistance Program
• Health and wellness programs, mentorship, diversity and inclusion initiatives