Technical Support & Customer Service Representative - Remote $15-18/Hr

Remote Jobs; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading remote employment service is seeking customer support representatives to provide inbound support and resolve technical issues. Candidates must have at least one year of customer service experience and a high school diploma. This role offers comprehensive benefits, a supportive remote environment, and opportunities for career advancement. Applicants must reside in the United States.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option for early access to earned wages

Inclusive culture with networking opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills with the ability to ask probing questions.
• Must reside in the United States.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences with a focus on relationship building.

Skills

Customer service experience

Problem-solving skills

Multi-tasking ability

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $18/hr
• Opportunity for career advancement with 80% of management positions filled internally
• Comprehensive benefits including medical, dental, and vision insurance
• Work-from-home flexibility with a supportive remote environment
• DailyPay enrollment option for early access to earned wages
• Inclusive culture with networking opportunities across diverse groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer experiences with a focus on relationship building

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Strong problem-solving skills with the ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills
• Must reside in the United States with a valid U.S. address for residence

How to Stand Out (Preferred Qualifications)

• Technical support experience preferred
• Open availability for flexible scheduling
• Eagerness to learn new technologies
• A quiet, distraction-free home working environment
• Desktop or laptop for completing PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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