Technical Support / Customer Service Representative (Remote)

Talentify.io; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

A leading company in customer service and technical support is seeking a Technical Support / Customer Service Representative to provide exceptional support and resolve technical issues. This remote position offers a competitive salary, comprehensive benefits, and opportunities for career advancement in a supportive work environment.

Benefits

Paid training

Comprehensive benefits package

Opportunities for career advancement

Supportive work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Strong computer navigation skills.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Deliver exceptional customer experiences.

Skills

Customer service

Problem-solving

Technical support

Computer navigation

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative (Remote)

Technical Support / Customer Service Representative (Remote)

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Employer Industry: Customer Service and Technical Support

Why Consider This Job Opportunity

• Salary up to $18 per hour, including base salary and performance-based incentives
• Paid training and performance-based incentives
• Comprehensive benefits package, including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
• Opportunities for career advancement, with 80% of managers promoted from within
• Supportive and inclusive work environment that values diversity and community involvement
• Flexibility of remote work from home
  
  

What To Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences with a focus on problem-solving
  
  

What Is Required (Qualifications)

• Minimum of 1 year of customer service experience
• A high school diploma or GED
• Open availability and ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies and strong problem-solving skills
  
  

How To Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with smartphones, tablets, computers, and wearables
• Proficiency in iOS and/or MacOS or comparable technology
  
  

#CustomerService #RemoteWork #TechnicalSupport #CareerGrowth #InclusiveWorkplace

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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