Technical Support / Customer Service Representative (Remote)

Concentrix; Home Township (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

A global customer service provider is hiring a Technical Support / Customer Service Representative to work from home. You will assist customers with technical issues and provide excellent service. The role offers opportunities for career growth and includes benefits such as medical and 401(k). Ideal candidates have customer service experience and a high school diploma. Open availability and a quiet workspace are required. This position is based in the United States.

Benefits

Medical, dental, and vision insurance

401(k)

Paid time off and holidays

Paid training days

DailyPay enrollment option

Employee referral bonus opportunities

Qualifications

• 1+ year of customer service experience.
• Open availability.
• Must have a quiet work environment at home.
• Strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Document and track information in databases.

Skills

Strong focus on building customer relationships

Technical support experience

Strong problem-solving skills

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Tools

PC knowledge

Job description

Overview

Job Title: Technical Support / Customer Service Representative (Remote)

Job Description: The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU: Are you looking for a work-from-home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World’s Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is the right fit for you.

As a remote Technical Support / Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Due to continued growth, we’re looking for more talented game-changers to join our purpose and people who share our passion for outstanding customer service experiences.

Career Growth and Personal Development

This is a great work-from-home opportunity that enables you to reimagine a new career journey and build lasting connections. We’ll provide training, technology, and ongoing support. Concentrix offers real career and personal growth potential; about 80% of managers and leaders have been promoted from within. We offer a range of free learning and leadership development programs to help you reach your career goals.

What You Will Do in This Role

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an excellent problem-solver
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Qualifications for this role include:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to reach a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (to be discussed with a recruiter)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What’s in It for You

We champion our people. We invest in our game-changers, infrastructure, and capabilities to ensure long-term success for both our teams and customers. We’ll invest in you to aid in your career path and development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $15-$18/hr. Benefits include medical, dental, and vision insurance, EAP, 401(k), paid time off and holidays, and paid training days. We accept applications on an ongoing basis.
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with groups focused on diversity and inclusion
• Health and wellness programs
• Mentorship programs
• Work-from-home convenience
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support
• Celebrations for company events and awareness days

Eligibility and Location

Location: USA, OH, Work-at-Home

Language Requirements: [Not specified in original content]

Time Type: Full time

Physical & Mental Requirements: You will regularly operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary. If you are a California resident, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed: This position may be performed only in the states listed here.

Equal Opportunity: Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, veteran status, or any other protected basis. For more information regarding EEO rights, visit relevant websites. To request a reasonable accommodation, click here. Review of Affirmative Action Plan is available here.