Technical Support Champion (Flexible, Contract Role) (Remote)

Memberstack Inc.; Williamsburg (VA); Hybrid; USD 20,664,000 - 34,440,000; Part time

Benefits offered by this job

Flexible work hours

Remote work opportunity

Job summary

A growing tech company is offering a flexible customer support role for individuals passionate about web development. This position allows you to work remotely while helping customers effectively use the product. The ideal candidate will have strong communication skills and a solid understanding of web development fundamentals, including HTML, CSS, and JavaScript. Experience with tools like Webflow and Zapier is beneficial. Join a supportive team committed to customer success.

Qualifications

• Must have strong writing and communication skills.
• Familiarity with Memberstack is important.
• Ability to troubleshoot web development problems.

Responsibilities

• Help customers navigate and utilize Memberstack effectively.
• Provide empathetic and effective customer support.
• Build early processes to support a growing user base.

Skills

Effective writing skills

Empathetic communication skills

Strong understanding of web development fundamentals

Basic-Intermediate understanding of HTML and CSS

Basic understanding of JavaScript

Proficient in building HTML/CSS websites

Experience working with Webflow

Experience with Zapier

Tools

Webflow

Zapier

Job description

Why Apply?

• Flexible, contracting role (10–20 hrs per week)
• North American Timezone (EST preferred)
• Entry-mid level role
• 100% remote and flexible
• Work with a team that is invested in your success

Does this sound like you?

• You absolutely love helping people and solving problems together
• You are passionate about web development
• You are organized & pay close attention to detail
• You are familiar with Memberstack
• You can troubleshoot your way through a web development problem

Must-have skills

• Effective and empathetic writing + communication skills in English 💬
• Strong understanding of web development fundamentals ⚒
• Basic-Intermediate understanding of HTML and CSS 👩💻
• Basic understanding of JavaScript 👾
• Proficient in building HTML/CSS websites from scratch
• Experience working with Webflow
• Experience with Zapier and/or Integromate
• Nice-to-have: Squarespace, Duda, etc.

Why we're hiring for this role

Since Day 1, Memberstack has gone above and beyond to help every customer get set up with our product and get the most value out of it. We love helping our customers, and they love supporting us back (here's what our customers say about us).

We're honest in the advice we give our customers, diligent with our actions, and strive to be as accessible to our customers as friends are. We see Customer Support as a critical part of influencing our direction as a company and product. We're not only supporting existing customers but also building early processes to support the next 10,000 customers.

We're offering flexible Customer Support roles to help Memberstack scale as our user base is growing rapidly.