Technical Support Associate_Mandarin Speaking

Chowbus; San Francisco (CA); On-site; USD 62,000 - 65,000; Full time

Job summary

An innovative food startup is seeking a Technical Support Associate to enhance restaurant technology solutions. In this dynamic role, you will be responsible for installing and configuring hardware, training restaurant staff, and providing exceptional post-sales support. You will collaborate with various teams to drive product adoption and optimize services for restaurant partners. This is a fantastic opportunity to join a fast-growing company dedicated to empowering local restaurants and enhancing the dining experience. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Medical, dental, and vision insurance

401(k)

100% employer-paid Short-Term Disability (STD)

100% employer-paid Life Insurance

Flexible Paid Time Off (PTO)

Employee Assistance Program (EAP)

Birthday off

Company holidays

Qualifications

• 1+ years of relevant experience in technical support or similar roles.
• Bilingual proficiency in English and Mandarin is required.

Responsibilities

• Install and configure restaurant technology products and train staff.
• Resolve incoming support requests and optimize restaurant performance.

Skills

Bilingual proficiency in English and Mandarin

Customer service skills

Technical support experience

Education

Bachelor’s degree in a related field

Tools

Hardware installation

Networking devices

Job description

Chowbus is a fast growing, well-funded food startup headquartered in Chicago on a mission to help diners discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. By building a super app, our goal is to be the one stop shop for everything related to food.

The Technical Support Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Chowbus’ service in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the business.

What You'll Focus On

1. Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices – terminals, kiosks, handhelds, printers, and other peripheral equipment.
2. Work with the menu team to set up and configure the restaurant’s menu correctly prior to installation and help with menu requests as needed after installation. Using appropriate judgment, independently determine priority of restaurants, order of steps to take during implementation based on restaurant needs, and menu design options.
3. Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases.
4. Collect, organize, and solve feedback from restaurant partners and customers.
5. Communicate with restaurants to understand their needs and optimize business performance by finding opportunities to implement impactful solutions for our restaurant partners.
6. Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
7. Collaborate with the local team to ensure growth and profitability of our restaurant technology solutions. Discover upsell opportunities and partner with the local restaurant technology sales team to ensure execution.

What You Bring

1. Bilingual proficiency in English and Mandarin required
2. 1+ years of relevant experience highly preferred
3. Prior startup experience preferred
4. Bachelor’s degree in a related field preferred
5. A valid driver’s license and access to a vehicle is required

What We Offer

1. Medical, dental, and vision insurance
2. 401(k)
3. 100% employer-paid Short-Term Disability (STD)
4. 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
5. 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
6. Company holidays
7. Birthday off
8. Flexible Paid Time Off (PTO)
9. Employee Assistance Program (EAP)
10. Salary 62~65K

Apply for this job

* indicates a required field