Technical Support Associate II — Remote Diagnostics & CRM

Align Technology, Inc.; Town of Poland (NY); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Private life insurance

Social fund

Meal subsidies

Discounts on company products

Job summary

Align Technology, Inc. seeks an Associate Customer Care Representative II to assist customers with technical issues related to Align products across pre-sales and post-sales activities. You will handle requests via phone, email, chat and SMS, validate accounts, and document interactions in the CRM.

With a focus on quality, you will follow guidelines, escalate when needed, and work to resolve cases promptly. Proficiency in English is required; Polish language skills are a plus in Poland.

Qualifications

• High School Degree is required.
• Proficiency in English is required; Polish language skills are a plus.
• Experience with CRM systems and basic hardware/software troubleshooting preferred.

Responsibilities

• Interact with customers to provide technical assistance for Align products.
• Document all interactions in the CRM and ensure accurate case records.
• Escalate issues to the appropriate team when needed and track resolutions.

Skills

Technical troubleshooting

CRM proficiency

English proficiency

Communication skills

Remote diagnostics

Problem solving

Education

High School Degree

Tools

Salesforce.com

Job description

Align Technology, Inc. seeks an Associate Customer Care Representative II to assist customers with technical issues related to Align products across pre-sales and post-sales activities. You will handle requests via phone, email, chat and SMS, validate accounts, and document interactions in the CRM.

With a focus on quality, you will follow guidelines, escalate when needed, and work to resolve cases promptly. Proficiency in English is required; Polish language skills are a plus in Poland.