Technical Support Associate - HVAC/R

ZipRecruiter; Shelton (WA); Remote; USD 65,000 - 78,000; Full time

Job summary

An innovative energy management company is seeking a passionate Technical Support Associate-HVAC/R to join their dynamic team. This role is pivotal in diagnosing and troubleshooting energy-saving technologies, ensuring customer satisfaction, and contributing to a sustainable future. The ideal candidate will bring extensive knowledge of HVAC and refrigeration systems, along with a strong commitment to customer service. Join a fast-growing company dedicated to making a positive impact on the environment while enjoying a supportive work culture and opportunities for professional growth. If you're eager to take on challenges and make a difference, this position is for you.

Benefits

Career advancement opportunities

Competitive pay

Full benefits package

Team-oriented environment

Qualifications

• 5+ years in a customer-focused technical role with HVAC or refrigeration systems.
• Hands-on experience with troubleshooting and resolving technical issues.

Responsibilities

• Diagnose and troubleshoot technology and equipment with customers.
• Track and resolve customer issues, ensuring timely feedback.
• Document technical knowledge and deliver training to vendors.

Skills

HVAC systems knowledge

Refrigeration systems knowledge

Electrical systems knowledge

Troubleshooting skills

Customer service skills

Organizational skills

Creative problem solving

Time management

Education

Industry-specific certification in HVAC, Refrigeration or Electrical

Tools

Windows operating system

Job description

Job Description

Saving the World! Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of Technical Support Associate-HVAC/R. In this position, the successful candidate will be in a technical role to diagnose and troubleshoot our technology, systems and equipment with customers and 3rd party vendors. You must be customer focused requiring you to prioritize multiple tickets and projects to balance your workload. A successful candidate must be eager to take a hands-on role in a fast paced, leading energy management company and want to be accountable for delivering results.

Why this Role is Important:

We combine monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC/R solutions, Budderfly IoT devices, and temperature and refrigeration controls into an easy, one-stop solution. Your expertise is critical in supporting and identifying solutions related to our goal of energy-saving solutions.

Responsibilities:

• Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc.
• Track customer issues through to resolution, within agreed time limits
• Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their equipment is fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Deliver training to vendors on systems, processes, and technologies

Desired Skills and Experience:

• Industry-specific certification in HVAC, Refrigeration or Electrical
• Hands-on field experience with HVAC, refrigeration, and electrical systems
• Strong troubleshooting and organizational skills
• Creative problem solver with the ability to multi-task and provide excellent customer service
• 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently
• Extensive experience working with different operating systems including Windows.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Flexible hours required as field crews' schedules will vary and include some weekend and late-night work.
• 15% travel may be required

Job Location: Remote

Work Schedule based on where you reside: Monday - Friday with rotational weekends: 11:00 AM - 8:00 PM EST or 10:00 AM - 7:00 PM CST or 9:00 AM - 6:00 PM PST

Our hours of operations are 7 days a week including holidays.

Compensation: $65,000—$78,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vision, 401K, life insurance, and insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to creed, marital status, citizenship status, ancestry, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.