Technical Support Associate Analyst

The Cigna Group; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading healthcare company is seeking a Technical Support Associate Analyst to enhance customer experience through effective asset recovery support. This role involves ensuring high-quality service and providing innovative solutions to customer inquiries, requiring strong technical and interpersonal skills.

Qualifications

• Strong customer service skills and technical expertise required.
• Ability to provide creative solutions to technical inquiries.

Responsibilities

• Provide outstanding customer service for asset return inquiries.
• Ensure timely resolution of customer issues adhering to technology practices.

Skills

Customer Service

Technical Knowledge

Problem Solving

Job description

Join to apply for the Technical Support Associate Analyst role at The Cigna Group.

The mission of the Technology Operations organization is to provide recovery support to our colleagues throughout the United States across both physical offices and a remote workforce while delivering the best possible experience to our colleagues. We are looking for a Technical Support Associate Analyst to join the TechOps Asset Recovery team. You will be responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. You will provide accurate, timely, and creative solutions to customer asset return inquiries while adhering to standard Technology practices and techniques.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitals and Health Care

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