Technical Support Associate

Hub International; United States; Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

HUB International is seeking a Technical Support Associate in Norwell, MA, to assist the Commercial Service, Marketing and Production teams. The role focuses on data entry, policy summaries, and managing clerical workflows in a hybrid office environment.

You will support account managers and producers with proposals, policy documents, and data processing, while ensuring accurate processing of insurance data and timely communication with carriers.

Qualifications

• Office environment experience required.
• Ability to obtain a Property and Casualty license after hire.
• Familiarity with insurance industry automation systems.
• Strong interpersonal and communication skills; able to work in a team.

Responsibilities

• Support production and account managers with proposals and policy summaries.
• Enter data as required by insurance company automation systems.
• Process clerical tasks: applications, attachments, pre-renewal data, and agency management system input.
• Process certificate of insurance requests not routed to the certificate processing team.
• Obtain and provide loss reports from carriers for account managers, producers, and marketing.
• Process quotations and binders for Workers Compensation Pool and Flood Insurance for Commercial Lines clients.
• Maintain cancellation/reinstatement system for commercial accounts.
• Responsible for invoicing of commercial policies.

Skills

Office experience

Property & Casualty license after hire

Automation systems

Communication skills

Tools

Microsoft Office

Job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

We currently have an opportunity for a Technical Support Associate to join our Commercial Lines team in our Norwell, MA office on a hybrid schedule.

Overview :

Responsible for providing technical assistance and workflow support to the Commercial Service, Marketing and Production team.

Responsibilities :

• - Support production and account managers with proposals and policy summaries.
• - Enter data as required by insurance company automation systems.
• - Handle correspondence and the clerical processing of accounts including applications, attachment processes, pre-renewal data collections and agency management system input.
• - Process certificate of insurance requests which cannot be forwarded to the certificate processing team.
• - Obtain and provide account managers, producers and marketing loss reports from our insurance carriers.
• - Process quotations and binders for Workers Compensation Pool business and Flood Insurance for Commercial Lines clients
• - Maintain cancellation/reinstatement system for commercial accounts.
• - Responsible for the invoicing of commercial policies.
• - Policy checking and endorsement processing of automobile and workers compensation insurance policies.
• - Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose.
• - Responsible for implementing a quality control review process to assure the production of quality work and the provision of excellent customer service.
• - Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
• - Other responsibilities as assigned by Manager.

Qualifications :

• - Work experience within an office environment
• - Ability to obtain a Property and Casualty license after hire.
• - Experience automated systems and Microsoft Office products.
• - Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

The expected salary range for this position is $19.54/hr - $28.20/hrand will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• - Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• - Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• - A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.