Technical Support and Customer Service Representative

EON Applications, Inc; McKinney (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Career growth

Team collaboration

SaaS experience

Impact on customers

Job summary

EON Applications, Inc. is hiring a Technical Support & Customer Success Representative in McKinney, TX to assist customers with cloud-based ATS solutions. The role emphasizes problem-solving, training delivery, and building lasting customer relationships.

Ideal candidates will combine strong communication, organizational skills, and a proactive approach to stay updated on product features and enhancements. Join a growing team focused on customer success and technical excellence.

Qualifications

• Passion for helping customers and delivering outstanding service.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to learn new software and technologies quickly.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.

Responsibilities

• Provide exceptional customer support through help desk, phone, chat, and online meetings.
• Troubleshoot and resolve customer issues related to software configuration and usage.
• Diagnose issues to determine user config, training needs, or defects.
• Escalate verified bugs and communicate with development and product teams.
• Create and maintain knowledge base articles and troubleshooting guides.

Skills

Customer-focused

Communication skills

Analytical thinking

Learn new tech

Organizational skills

Team collaboration

Continuous learning

Tools

SQL Server

Job description

Technical Support & Customer Success Representative

About EON Applications

EON Applications, Inc. is a leading provider of cloud-based Applicant Tracking System (ATS) and Talent Acquisition software solutions. Our platform helps organizations streamline recruiting, hiring, and talent management processes across a wide range of industries.

We are seeking a motivated, customer-focused Technical Support & Customer Success Representative to join our growing team. This role is ideal for someone who enjoys solving problems, helping customers succeed, learning new technologies, and building a long-term career in software and customer success.

Key Responsibilities

• Provide exceptional customer support through our help desk, phone, chat, screen-sharing sessions, and online meetings.
• Troubleshoot and resolve customer issues related to software configuration, functionality, and system usage.
• Diagnose reported issues and determine whether they are caused by user configuration, training needs, or software defects.
• Escalate verified software bugs and communicate effectively with development and product teams.
• Create and maintain knowledge base articles, support documentation, and troubleshooting guides for both internal and customer use.
• Conduct customer training sessions through webinars, virtual meetings, and recorded instructional videos.
• Build strong relationships with customers by understanding their needs and ensuring a positive support experience.
• Continuously expand product knowledge and stay current on new features and enhancements.

Qualifications

Required Skills & Attributes

• Passion for helping customers and delivering outstanding service.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to learn new software and technologies quickly.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.
• Positive attitude, self-motivation, and a desire to contribute to a collaborative team environment.
• Commitment to continuous learning and professional growth.

Preferred Qualifications

• Experience in a customer service, technical support, help desk, or SaaS support role.
• Basic understanding of HTML and web technologies.
• Familiarity with relational databases such as Microsoft SQL Server (MSSQL).
• Understanding of how web applications and websites are structured and function.
• Experience creating training materials, documentation, or knowledge base articles.
• Experience with recruiting, HR, ATS, or talent acquisition software is a plus.

What We Offer

• Opportunity to work with a growing software company and industry-leading recruiting technology.
• Career development and advancement opportunities.
• Collaborative and supportive team environment.
• Hands-on experience with cloud-based SaaS applications and emerging technologies.
• The ability to make a direct impact on customer success and company growth.

EQUAL EMPLOYMENT OPPORTUNITY

EON Applications, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, or sexual orientation in accordance with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which EON Applications, Inc. has facilities. This policy applies to all terms and conditions of employment, including but not limited to, employment, recruitment, selection, compensation, benefits, training, promotions, demotions, layoffs, terminations, and all other terms and conditions of employment.