Technical Support and Customer Service Associate

Myticas Consulting; Oak Brook (IL); Remote; USD 35,000 - 55,000; Full time

Job summary

Myticas Consulting is looking for a Customer Service Associate for their Personal Support Center. This remote position involves providing Tier 1 technical support, resolving technical issues, and ensuring a smooth customer experience. Candidates should have strong customer service skills and be adaptable in a fast-paced environment. Join a supportive team dedicated to growth and collaboration.

Benefits

Hands-on training and mentoring

Access to a robust internal knowledge base

Collaborate with tech experts

Supportive team environment

Qualifications

• Strong customer service and communication skills.
• Comfort working in a flexible, 24/7/365 support environment.
• Ability to adapt to new tools, systems, and processes quickly.

Responsibilities

• Provide Tier 1 technical support for software and hardware issues.
• Assist with password resets and software installations.
• Maintain clear communication across all customer interactions.

Skills

Customer service skills

Communication skills

Troubleshooting

Adaptability to new tools

Job description

Personal Support Center (PSC) Associate – Customer Support - REMOTE

Myticas is actively seeking a Customer Service Associate to join our Personal Support Center (PSC) team. This role is perfect for someone with a passion for helping others, a knack for troubleshooting, and the ability to thrive in a fast-paced, tech-forward environment.

As a PSC Associate, you’ll be the first point of contact for users via phone, email, and chat—working to resolve technical issues, answer questions, and ensure a seamless customer experience. You'll be supported by extensive training, a detailed knowledge base, and a collaborative team ready to help you grow.

What You’ll Do:

• Provide Tier 1 technical support for software, hardware, and connectivity issues
• Assist with password resets, software installations, VPN setups, and general troubleshooting
• Escalate complex issues to senior team members when needed
• Maintain clear, professional communication across all customer interactions
• Simultaneously manage support requests via phone, email, and chat
• Accurately log cases using tools like ServiceNow and Zendesk

What We’re Looking For:

• Strong customer service and communication skills
• Comfort working in a flexible, 24/7/365 support environment
• Ability to adapt to new tools, systems, and processes quickly
• Team player who’s open to ongoing feedback, learning, and development

Why Join Us:

• Hands-on training and mentoring
• Access to a robust internal knowledge base
• Opportunities to collaborate with tech experts and leadership
• A supportive team environment where growth is encouraged

If you're ready to jump into a dynamic support role where no two days are the same, apply now or reach out to learn more. We’re excited to meet you!