Technical Support Analyst

Baycare; Tampa (FL); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid work environment

Comprehensive benefits package

Career growth opportunities

Job summary

BayCare in the Tampa Bay area is seeking an IS Service Desk Analyst to provide help desk support for end-user technology, including computers, applications, systems, and devices. You will identify, research, and resolve moderately complex issues and coordinate with internal technology teams to ensure timely resolution.

The role involves hardware/software deployment, system access requests, and ongoing end-user support, with a hybrid work setup, a 7:00 AM - 3:30 PM shift, and opportunities for

Qualifications

• Bachelor's degree in IT or related field, or CompTIA A+ certification.
• Three years of service desk or related experience.
• Experience with Service Now ticketing system.

Responsibilities

• Provide technical support for computers, applications, systems, devices, and hardware.
• Research, troubleshoot, and resolve moderately complex technical issues.
• Deliver prompt and effective customer support to end users.
• Coordinate with internal teams and departments to resolve incidents and fulfill requests.
• Maintain communication regarding issue status and resolution progress.
• Support hardware, software, system functionality, and access-related requests.
• Document incidents and solutions in accordance with established procedures.

Skills

Customer service

Troubleshooting

Communication

Education

Bachelor's degree in Information Technology

CompTIA A+ Certification

Tools

Service Now

Job description

Details

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Position Summary

The IS Service Desk Analyst provides help desk support for issues related to computers, applications, systems, devices, access, and hardware. This role identifies, researches, and resolves technical problems of moderate complexity while delivering timely and effective support to BayCare team members. Responsibilities include troubleshooting system issues, resolving service requests, coordinating with internal technology teams, and maintaining communication throughout the resolution process. The analyst also assists with hardware and software deployment, system access requests, and ongoing support of end-user technology.

Key Responsibilities

• Provide technical support for computers, applications, systems, devices, and hardware.
• Research, troubleshoot, and resolve moderately complex technical issues.
• Deliver prompt and effective customer support to end users.
• Coordinate with internal teams and departments to resolve incidents and fulfill requests.
• Maintain communication regarding issue status and resolution progress.
• Support hardware, software, system functionality, and access-related requests.
• Document incidents and solutions in accordance with established procedures.

Minimum Qualifications

• Bachelor's degree in Information Technology or a related field; OR
• CompTIA A+ Certification; OR
• Three (3) years of related experience (service desk experience) in lieu of a Bachelor's degree or CompTIA A+ Certification.

AND

• At least two (2) years of related experience (service desk experience)OR;
• Three (3) years of experience in a role involving customer service, application support, or work within a clinical setting.
• Experience with Service Now ticketing system

Preferred Qualifications

• CompTIA A+ Certification.
• Experience supporting healthcare applications and systems.
• Strong customer service and problem-solving skills.
• Experience working in a fast-paced technical support environment.

Position Details

• Facility: BayCare Health System, IS Service Desk-BCHS
• Location: BayCare Data Ctr
• Status: Full Time, Non-Exempt
• Shift Hours: 7:00 AM - 3:30 PM
• Shift: Days (Shift 1)
• Weekend Work: Occasional
• On Call: Yes
• Remote Work: Hybrid

Why BayCare?

• Collaborative team environment focused on excellence in patient care and customer service.
• Opportunities for professional development and career growth.
• Comprehensive benefits package.
• Hybrid work environment.
• Work for a nationally respected healthcare organization serving communities throughout West Central Florida.

Equal Opportunity Employer Veterans/Disabled