Technical Support - #24719

Blue Chip Talent; Ann Arbor (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A staffing solutions provider in Ann Arbor is seeking a Technical Support Specialist to assist with system installations and resolve technical issues. The ideal candidate will have help desk experience and proficiency in Windows OS. This full-time role requires on-site work and offers a competitive pay range of $19.00/hr - $21.00/hr.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 1 year of experience in a help desk or technical support role.
• Proficiency with Windows operating systems and Active Directory.
• Familiarity with ticketing systems such as ServiceNow or Zendesk.
• Strong computer hardware and software troubleshooting skills.

Responsibilities

• Support end users with the setup and coding of automotive systems.
• Troubleshoot technical issues using GUI tools and established workflows.
• Document support activities within a ticketing system.
• Provide clear, step-by-step guidance to users over the phone.
• Resolve technical problems related to Microsoft Office Suite.

Skills

Help desk support experience

Proficiency with Windows OS

Strong troubleshooting skills

Familiarity with ticketing systems

Job description

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This range is provided by Blue Chip Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $21.00/hr

Direct message the job poster from Blue Chip Talent

Recruiting Lead at Blue Chip Talent- Helping Business Analysts and Project Managers advance their careers and reach their goals

** Position is on-site 5 days a week in Ann Arbor/Dexter area**

Blue Chip Talent, in partnership with a leading automotive technology organization, is seeking a skilled Technical Support Specialist. This role is responsible for supporting system installations, resolving technical issues, and escalating complex problems. The ideal candidate will work on-site in Detroit, assisting users with hardware and software troubleshooting using GUI-based tools.

Job Duties:

• Support end users with the setup and coding of automotive systems
• Troubleshoot technical issues using GUI tools and established workflows
• Escalate unresolved or complex issues to team leads
• Document support activities within a ticketing system
• Resolve technical problems related to Microsoft Office Suite, Teams, Outlook, and Windows OS
• Provide clear, step-by-step guidance to users over the phone
• Collaborate with internal teams to ensure timely issue resolution

Skills & Experience:Required:

• 1 year of experience in a help desk or technical support role
• Proficiency with Windows operating systems and Active Directory
• Familiarity with ticketing systems such as ServiceNow or Zendesk
• Strong computer hardware and software troubleshooting skills

"Blue Chip Talent is an award-winning and woman-owned talent solutions provider based out of Bloomfield Hills, Michigan. For over 30 years, we’ve specialized in IT, Engineering, and Professional Services staffing—now serving clients in 37 states and counting. We connect the market's elite talent with top employers, pairing exceptional white-glove service with proven hiring results to drive innovation and fuel growth."

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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