Technical Support

Overhead Door Corporation; Lewisville (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Horton Pedestrian Access Solutions, a division of Overhead Door Corporation, seeks a technical customer support specialist to assist customers with technical and electrical information across the Horton product line. The role requires independent problem solving and clear guidance on selecting the right solution.

You will collaborate with Customer Service to ensure orders are entered accurately and fulfilled to meet specifications, helping architects and facility managers implement

Responsibilities

• Supports and assists internal and external customers with technical and electrical information regarding Horton’s entire product line.
• Works independently to provide technical solutions to customers.
• Directs customers on the proper product to buy to solve their specific needs.
• Works with Customer Service to ensure the order is placed correctly.

Job description

Overview

Horton Pedestrian Access Solutions, a division of Overhead Door Corporation, with multiple service locations and more than 200 value-adding distribution partners across North America, Horton Pedestrian Access Solutions addresses a broad range of specialty door and access applications under the brands Horton Automatics, Won-Door, and Door Services Corporation. Horton’s breadth of solutions enables architects to achieve their design vision, combining exceptional functionality and code compliance with elegant and flexible designs. Horton Automatics brand provides the broadest portfolio of automatic doors for healthcare, security, and office buildings.

Responsibilities

• Supports and assists internal and external customers with technical and electrical information regarding Horton’s entire product line.
• Works independently to provide technical solutions to customers.
• Directs customers on the proper product to buy to solve their specific needs.
• Works with Customer Service to ensure the order is placed correctly.

Qualifications

Not specified in the description.