Technical Success Manager AMS

Framework Ventures; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health plans

Time off plans

Parental leave

Retirement options

Education reimbursement

In-office perks

Job summary

Framework Ventures in the United States is seeking an experienced individual to fill a customer-facing technical role focused on aligning customer needs with Zscaler solutions. The candidate should have over 5 years of experience, particularly with operating systems like Linux and Unix, and troubleshooting network issues. The position offers hybrid working opportunities and various health benefits, parental leave options, and education reimbursement programs.

Qualifications

• 5+ years of experience in customer-facing technical roles.
• Demonstrated experience with product feature implementations.
• In-depth understanding of enterprise networks and cloud security technologies.

Responsibilities

• Understand customer goals and align with Zscaler solutions.
• Collaborate with Sales, Support, and Product teams.
• Provide proactive recommendations to mitigate risks.

Skills

Customer-facing roles experience

Technical expertise

Account management

Troubleshooting network issues

Experience with HTTP, SMTP, FTP, DNS

Tools

Linux

Unix

FreeBSD

Ping

Traceroute

MTR

Job description

Responsibilities

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction.


• Build relationships with stakeholders, conduct reviews, and identify growth opportunities.


• Anticipate challenges, provide proactive recommendations, and mitigate risks.


• Understand all Zscaler products and services, and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base.


• Collaborate with teams, including Sales, Support, and Product, to deliver a seamless customer experience.

Minimum Qualifications

• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management.


• Demonstrated experience with product feature implementations and best-practice adoption.


• Experience with operating systems such as Linux, Unix, and FreeBSD.


• Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR.


• Experience with protocols such as HTTP, SMTP, FTP, and DNS.

Preferred Qualifications

• Experience running discovery discussions, building high/low level designs, and managing large-scale deployments or migrations.


• In-depth understanding of enterprise networks, infrastructure, and hands‑on experience with cloud security technologies such as SASE, SSE, and ZTNA.


• Experience with open‑source system administration and authentication protocols like SAML, LDAP, and OAuth.

Benefits

Various health plans. Time off plans for vacation and sick time. Parental leave options. Retirement options. Education reimbursement. In‑office perks and more.

LI-Hybrid

Equal Employment Opportunity

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. We comply with all applicable federal, state, and local pay transparency rules, and provide reasonable accommodations for candidates who are differently abled, have long‑term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.