Technical Success Manager

Kaya AI; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

Kaya AI is seeking a Forward Deployed Engineer - Customer Analytics to turn platform data into dashboards used by project executives and owners. You will sit with customer teams to map procurement, lead times, and delivery risk, then build Power BI dashboards, data models, and integrations that are actionable.

You will connect Kaya’s platform to customer sources like schedules, ERP exports, Procore, and spreadsheets, and help drive dashboard adoption and measurable value for clients.

Qualifications

• 2+ years hands-on Power BI experience including DAX, M, data modeling, and reports in Power BI Service.
• Strong SQL skills and experience with relational databases and real‑world data sources.
• Proficiency in Python for data transformation, automation, and API integration.
• Experience building dashboards for external customers or executives.

Responsibilities

• Build customer-facing dashboards with Power BI covering equipment status, schedule risk, submittal progress, and supplier performance.
• Model and integrate customer data from schedules, ERP exports, Procore, and spreadsheets.
• Develop data pipelines and API integrations to support reporting and deployments.
• Run dashboard walkthroughs with Customer Success and support executive reviews / QBRs.
• Own deployed reporting, ensure data freshness, troubleshoot, and improve templates.

Skills

Power BI (DAX / M)

SQL

Python

Data modeling

Stakeholder comms

Education

Bachelor’s degree in Computer Science, Data Science, Engineering, or related field

Tools

Power BI Service

APIs

Job description

Kaya AI is building the system of action for mission-critical construction and infrastructure projects. We help owners, developers, and contractors proactively manage procurement, logistics, and execution across some of the most complex projects in the world, including data centers, life sciences, and advanced manufacturing.

Our platform combines AI, workflow automation, supply chain intelligence, and real-world operational data to help teams deliver projects faster, with greater predictability and less operational friction. Our agentic coworker, Amber, learns customer context in minutes and helps teams complete RFPs faster, win more work, and eliminate hours of manual procurement and logistics work every week.

We are backed by leading investors and trusted by industry leaders including Crusoe, Aligned Data Centers, Accenture, Suffolk Construction, and Turner. Kaya has been recognized by Infrastructure Masons (IM 100), BuiltWorlds as a Top AI-Driven AEC Solution for 2026, Cemex Ventures Top 50 Contech Startups, and Suffolk Technologies as Startup of the Year.

Role Description

The Forward Deployed Engineer - Customer Analytics is a full-time, remote role that turns Kaya’s platform data into the dashboards and reporting our customers use to run their projects. You will sit directly with customer teams to understand how they track procurement, submittals, lead times, and delivery risk, then build the Power BI dashboards, data models, and integrations that make that information visible and actionable.

Day to day, you will:

• Build customer-facing dashboards. Design, build, and maintain Power BI dashboards and reports for project executives, procurement leads, and owner stakeholders, covering equipment status, schedule risk, submittal progress, and supplier performance.
• Model and integrate customer data. Connect Kaya’s platform to customer data sources such as schedules, ERP exports, Procore, and spreadsheets, and build clean, reliable data models behind every report.
• Drive adoption and outcomes. Partner with Customer Success to run dashboard walkthroughs, support executive reviews and QBRs, and make sure customers are getting measurable value from the platform.
• Build supporting technical layers. Develop the APIs, data pipelines, and backend services that feed reporting and customize deployments to each client’s workflows.
• Own deployed reporting. Monitor data freshness and accuracy, troubleshoot issues, optimize performance, and turn repeatable customer requests into standard templates and tooling.
• Close the loop with product. Bring customer feedback back to the product and engineering teams to shape Kaya’s native reporting and analytics roadmap.

This role suits someone who is equally comfortable writing DAX, presenting a dashboard to a project executive, and debugging a data pipeline - and who wants to work at the intersection of analytics, customer success, and real-world construction operations.

Qualifications

Required

• 2+ years of hands‑on Power BI experience, including DAX, Power Query (M), data modeling (star schema), and publishing and managing reports in Power BI Service (workspaces, gateways, scheduled refresh, row‑level security).
• Strong SQL skills and experience working with relational databases and messy, real‑world data sources.
• Proficiency in at least one programming language (Python preferred) for data transformation, automation, and API integration.
• Experience building APIs or data pipelines that feed reporting and analytics.
• Track record of building dashboards for external customers or client executives, not only internal teams.
• Customer success or client‑facing experience - running walkthroughs, gathering requirements, driving adoption, and translating business questions into reporting.
• Project management skills to coordinate implementations across multiple accounts, manage timelines, and prioritize effectively.
• Excellent written and verbal communication, with the ability to explain data and technical concepts to non‑technical stakeholders.
• Proven ability to work independently in a remote, fast‑moving environment.
• Bachelor’s degree in Computer Science, Data Science, Engineering, or a related field, or equivalent practical experience.

Nice to Have

• Experience in construction, engineering, or infrastructure, especially procurement, project controls, or supply chain.
• Familiarity with Primavera P6, Procore, Autodesk Construction Cloud, or similar construction platforms.
• Experience with other BI tools such as Tableau or Looker, or with embedded analytics.
• Background in B2B SaaS deployment or forward‑deployed engineering.

Why Join Kaya

• Join a category‑defining AI company shaping the future of construction and mission‑critical infrastructure.
• Build the dashboards and reporting used by the most important names in the industry, including Crusoe, Aligned Data Centers, Accenture, Suffolk Construction, and Turner.
• Apply frontier AI and analytics to a massive, underserved real‑world domain.
• Partner directly with the founder, leadership team, and world‑class advisors.
• Shape customer reporting standards, best practices, and technical direction from the ground up.
• Make a real‑world impact on the most complex infrastructure projects in the world, including hyperscale data centers, life sciences facilities, and advanced manufacturing.
• Access world‑class customers, partners, and investors across AI and infrastructure.