Technical Success Manager

OutSystems; United States; Remote; USD 134,000 - 164,000; Full time

Benefits offered by this job

Professional Development Fund

Internal Mobility Program

Global team

Job summary

OutSystems is seeking a Technical Success Manager to independently manage a portfolio of top-tier accounts and ensure successful adoption of our AI Development Platform. You will empower clients to build agent-centric applications in complex IT ecosystems, serving as a trusted advisor across cross-functional teams to deliver measurable technical and business outcomes.

In this role, you will design adoption plans, drive strategic AI initiatives, and guide customer development teams through

Qualifications

• Excellent written and verbal communication.
• Ability to establish trust and build strong client relationships.
• Proven problem-solving and analytical skills.
• Ability to translate complex client requirements into actionable outcomes.

Responsibilities

• Manage a portfolio of top-tier accounts and accelerate AI adoption.
• Perform technical reviews for large-scale systems and ensure best practices.
• Design adoption plans to maximize platform value for clients.
• Guide development teams through transitions to Agentic Workflows with OutSystems tools.
• Advocate for customers and coordinate with Product Management and Global Support.

Skills

Strong communication

Trust-building

Problem-solving

Requirement-driven

Education

Bachelor's degree in a technical field

AI or OutSystems certifications (plus)

Tools

OutSystems Mentor

Agent Workbench

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! As a Technical Success Manager, you will independently manage top-tier accounts, ensuring the successful adoption of our AI Development Platform. Your goal is to empower clients to build high-performance, agent-centric applications in a complex IT Ecosystem that significantly reduce cognitive load for end-users. In this role, you will serve as a trusted advisor who establishes deep client relationships and collaborates with cross-functional teams to drive AI innovation and deliver measurable technical and business outcomes.

Key Responsibilities

• Manage a portfolio of top-tier accounts, accelerating product usage through strategic AI adoption in complex, large-scale environments.
• Perform technical reviews for complex, large-scale systems, and ensure adherence to OutSystems development best practices.
• Design technical adoption plans to drive strategic business impact by guiding customers to implement agentic systems that maximize platform value.
• Guide customer development teams through the transition from standard applications to Agentic Workflows, leveraging OutSystems Mentor and Agent Workbench to drive significant business impact.
• Serve as a customer advocate internally, interfacing with Product Management and Global Support to resolve challenges.

Salary Determination

Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent. In determining salary ranges, we consider factors such as: Market Research: Industry reports, salary surveys, and online salary databases Company Performance: Financial performance, revenue growth, and budget allocation Job Requirements: Skills, experience, and qualifications necessary for the role Geographic Location: Cost of living, market conditions, and industry standards in our region $134,300 - $163,530 Base Salary

Job Requirements

Soft Skills

• Strong written and verbal communication
• Ability to establish trust and supportive relationships
• Proven problem-solving and analytical skills
• Proficiency in understanding complex client requirements and driving business outcomes

Technical Skills

• 5+ years in developing Web/Mobile projects using SDLC best practices
• Proficiency in AI prompt engineering, LLM integration, and agentic systems

Education

• Bachelor's degree in a technical field
• Recognized industry certifications in AI or OutSystems certifications are a plus

Experience

• Proficiency in architecture principles, governance best practices, security concepts and infrastructure performance/troubleshooting
• More about OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration. OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees. Our customers are some of the world's most recognizable brands across diverse industries- such as Toyota, Heineken, Bosch, KeyBank, and UCLA-who trust OutSystems to deliver ROI and transformational impact. Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports.

Working at OutSystems

Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.

What do we have to offer you?

A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse. Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there. A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.

OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential.

As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.

OutSystems awaits, where your talent meets unparalleled opportunity!