Technical Staff Engineer-Applications (Software/Firmware)

Microchip Technology Inc.; Houston (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Microchip Technology Inc. is looking for a Technical Staff Engineer – Applications (Software/Firmware) in Houston, TX. This role involves providing exceptional technical support for Datacenter and Server products by working closely with various teams to assist with design wins and customer product ramping.

The successful candidate will resolve complex system issues, collaborate with OEMs, and provide training and documentation as required. This position expects extensive knowledge of storage technologies and requires strong leadership and communication skills.

Qualifications

• 12.5+ years of relevant industry experience.
• Extensive understanding of storage related technologies.
• Strong technical leadership and teamwork.

Responsibilities

• Assist in design wins and support customer product ramp.
• Document complex systems issues.
• Work with development teams to resolve issues.

Skills

SAS/SATA Protocol

SCSI

PCIe

RAID

C

C++

TCL/TK

Linux

Windows

Debugging

Education

Bachelor’s degree in Electrical Engineering or Computer Science

Tools

Protocol analyzers

Logic analyzers

Debug equipment

Job description

Technical Staff Engineer – Applications (Software/Firmware)

Location: Houston, TX.

Microchip Technology Inc. is hiring a Technical Staff Engineer – Applications (Software/Firmware) to work closely with product development, validation, marketing, and sales teams to provide world‑class technical customer support for Datacenter and Server products.

Responsibilities include assisting in design wins, supporting customer product ramp and production, documenting complex systems issues, and working with development teams to resolve issues in a timely manner. These activities require the ability to work and gather information across functional groups, external customers, and product programs to determine the optimal solutions for our North American and International customers.

• Support SAS/SATA Protocol and RAID controller embedded firmware, OS drivers, and management software
• Support PCIe, security, and encryption technologies
• Work closely with Tier 1 OEMs and their ODMs to define requirements, assisting in design wins, manage deliverables and support initial system bring‑up to full production
• Work independently, and in a team environment
• Root cause & document customer issues in a timely manner independently or by leading a cross‑functional team
• Develop and review customer level documentation including user guides, release notes, technical product training, and application notes
• Understand customer requirements and drive them through the project management process
• Provide training as needed to end customers and to MCHP FAEs
• Travel within North America and internationally, as needed, to work at customer sites to debug firmware and software

Requirements / Qualifications

• Bachelor’s degree in Electrical Engineering or Computer Science with 12.5+ years of relevant industry experience.
• Extensive understanding of SAS/SATA, SCSI, PCIe, RAID, CXL, NVMe, and other storage related technologies.
• Strong technical leadership and teamwork.
• Strong verbal and written communication skills with customer facing experience and presentation skills.
• Strong software/firmware development and debug skills.
• Experience with debugging Linux/Windows Operating System drivers and applications.
• Highly structured programming skills in C, C++, and TCL/TK or other scripting language.
• Experience with bench top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking related test equipment.
• Independent but works effectively with cross-functional teams and across multiple geographical locations.
• Must demonstrate initiative and be self‑motivated.
• Creative with attention to detail.
• Ability to multi-task and still meet deadlines.
• Provide customer and field engineer support as needed.

Additional Desired Skills

• Experience with RISC, MIPS, ARM based embedded processors.
• Experience with storage accelerators.
• Experience with AI/ML, deep learning, and natural language processing.
• Hardware and chip development/debug skills.
• Experience with high speed debug equipment like oscilloscopes, DCAJ and BERT.
• Experience working with Marketing and Sales teams.
• Experience in the Storage Industry.
• TCP/IP knowledge/experience.
• Local Area Networking experience.
• Experienced with Storage management (MCTP, BMC, etc.).
• Experience in SW/FW development with light weight embedded kernels (ThreadX, VxWorks, eCos, etc.).
• Strong debugging skills and experience with kernel (Windbg), EJTAG, serial port, Greenhills Debugger.
• Understanding of server BIOS functionality and device drivers.
• Experience with server/storage firmware and software.

Travel Time

0% - 25%

Physical Attributes

Feeling, Handling, Hearing, Reaching, Seeing, Talking, Works Alone, Works Around Others

Physical Requirements

10% Standing, 10% Walking, 80% Sitting, 100% Inside-MF 8-5PM

Equal Employment Opportunity

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.

Recruitment Agency Policy

Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.