Technical Specialist, Strategic Resolution Group

Wells Media Group; Centennial (CO); On-site; USD 85,600 - 141,200; Full time

Benefits offered by this job

Health Insurance

Retirement match (401k)

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking a motivated Technical Specialist for the Strategic Resolution Group to handle complex toxic tort, latent injury, sexual misconduct, and environmental claims. You will manage moderate to large exposure claims with guidance, develop strategies for efficient resolution, and maintain knowledge of applicable law across jurisdictions to improve outcomes.

With supervision, you will ensure adherence to protocols and deliver strong customer service, while developing expertise in

Qualifications

• - Bachelor’s degree; 3+ years in claim handling, legal, insurance or environmental fields.
• - Strong analytical thinking, communication, judgment and teamwork.
• - Ability to manage accounts and maintain client relationships.
• - Licensing may be required per state and Travelers policy.

Responsibilities

• Coverage research and liability analysis for moderate to large exposure claims; assess policies across legacy companies and communicate positions.
• - Manage litigation strategies, settlements, and engagement of counsel; attend meetings, conferences, mediations, and trials.
• - Maintain organized claim files; use SRG systems; ensure data accuracy and timely reporting.
• - Develop and maintain in-depth knowledge of accounts; coordinate actions and reporting.

Skills

Analytical Thinking

Communication

Judgment & Decision‑Making

Teamwork

Accountability

Customer Focus

Relationship Management

Business Perspective

Knowledge of Regulatory and Claim Envi

Planning & Organizing

Technology

Working Independently

Application of Dept. Practices

Education

Bachelor’s degree

High School Diploma or GED

Job description

Target Openings

1

Salary Range

$85,600.00 - $141,200.00

What Is the Opportunity?

We are looking for a motivated and enthusiastic team player to join our Strategic Resolution Group Claim team as a Technical Specialist handling complex toxic tort, latent injury, sexual misconduct and/or environmental claims that may present significant financial exposures. With general supervision, you will manage moderate to large exposure claims with complex liability and coverage issues, with the goal of developing strategies to ensure that claims are successfully resolved in the most efficient and effective way while meeting established protocols and delivering optimal customer service. As you meet the challenges of an ever-changing litigation landscape, you will maintain and develop a strong understanding of applicable law in multiple jurisdictions enhancing your ability to successfully manage complex coverage and liability issues.

What Will You Do?

• In the handling of moderate to large exposure claims, your responsibilities may include:
• Coverage Research and Analysis - Responsible for researching the existence of policies that may have been issued by multiple legacy companies and analyzing coverage. Apply knowledge of relevant legal concepts in applicable jurisdictions. Prepare coverage recommendation and review with management where applicable. Effectively communicate coverage positions to policyholders or their representatives.
• Liability Investigation and Analysis - Conduct thorough investigation and analysis of claim facts to determine liability. Acquire and apply knowledge of relevant evolving legal concepts and claim types in jurisdiction to evaluate damages and develop recommendation for appropriate course of action. Is aware of and applies knowledge of emerging litigation trends.
• Litigation Management - Proactively develop and execute a strategic file management plan that achieves optimal file resolution, including as appropriate research and recommendation of counsel; litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; use of proper settlement and release terms. Attend meetings with counsel, settlement conferences, mediations and trials.
• Account Management – Develop and apply an in‑depth knowledge and understanding of newly, mature accounts in actions and decisions. Maintain effective working relationships with other account contacts. Ensure claims and settlement agreements are handled in a consistent manner. Responsible for regular communication and reporting to coordinate / align actions on assigned accounts.
• Financial Analysis - Estimate financial exposures on an individual claim and account basis. Develop budgets and financial analyses in consultation with supervisor and maintain appropriate defense and indemnity estimates.
• File Maintenance and Administrative Compliance - Maintain well‑documented and organized claim files. Maintain proficiency with SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory.
• Staff Development - May be involved in training, mentoring and interviewing.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Education & Work Experience:
  • Bachelor’s degree.
  • 3+ years of experience in claim handling, legal, insurance or coverage advice or environmental fields.
• Job specific or technical competencies:
  • Analytical Thinking.
  • Communication.
  • Judgment & Decision‑Making.
  • Teamwork.
  • Accountability.
  • Customer Focus.
  • Relationship Management.
  • Business Perspective.
  • Knowledge of Regulatory and Claim Environments.
  • Planning & Organizing.
  • Technology.
  • Working Independently.
  • Application of Departmental Practices and Procedures.
• Licensing.

What is a Must Have?

• High School Diploma or GED.
• 2 years experience in claim handling, legal, insurance, coverage advice or environmental fields.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.