Technical Specialist (Kenwood Towne Centre R028)

Apple; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Technical Specialist, where you'll provide exceptional technical support and troubleshooting for customers. This role is pivotal in ensuring that customers maximize their experience with Apple products and services. You'll develop your knowledge of the latest Apple technologies while working in a collaborative environment that values inclusion and diversity. Your contributions will directly impact customer satisfaction and help foster a culture of excellence. If you're passionate about technology and eager to help others, this is the perfect opportunity for you.

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Discounted products and free services

Educational reimbursement

Employee stock purchase plan

Discretionary bonuses or commission payments

Relocation assistance

Qualifications

• Availability for flexible scheduling including nights and weekends.
• Demonstrated technical expertise and customer service skills.

Responsibilities

• Provide technical support and troubleshooting for Apple products.
• Educate customers on repair options and Apple services.
• Contribute to an inclusive environment by respecting differences.

Skills

Technical expertise of Apple products

Troubleshooting skills

Interpersonal skills

Customer service skills

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Tools

Genius Bar repair processes

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

1. Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
2. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
3. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
4. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
5. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
6. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
7. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
8. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

You can:

1. Demonstrate technical expertise of Apple products and services.
2. Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
3. Navigate customer service issues with care and strong interpersonal skills.
4. Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
5. Work in a fast-paced environment and balance multiple tasks at the same time.
6. Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
7. Be trusted with sensitive or confidential information, keeping with Apple’s core values.
8. Be curious and open to learning from others and helping each other grow.

Place of work

On-site

Requisition ID

Retail3

Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (https://www.apple.com/careers/us/benefits.html).