Technical Specialist

Securitas Security Services USA, Inc.; Redwood City (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Securitas Security Services USA, Inc. is seeking a Technical Specialist to serve as the primary onsite point of contact for security system issues. You will diagnose and troubleshoot card readers, access control panels, turnstiles, CCTV, and intercoms, perform basic repairs, and assist with firmware updates under guidance from the Systems team.

You will monitor tickets, determine onsite vs escalation needs, and maintain detailed service logs to ensure full resolution and accountability.

Qualifications

• Experience with physical security systems (access control, CCTV, intercoms)
• Strong troubleshooting and diagnostic skills
• Basic understanding of networking and system integrations
• Ability to perform minor hardware repairs and maintenance
• Strong organizational and documentation skills
• Effective communication and coordination abilities

Responsibilities

• Serve as the primary onsite point of contact for all security system-related issues
• Diagnose and troubleshoot issues across multiple systems, including card readers, access control panels, turnstiles, CCTV, and intercoms
• Perform basic repairs and preventative maintenance (hardware adjustments, system resets)
• Support firmware updates and upgrades (execution led by Systems/Tech team)
• Monitor and review incoming service tickets and escalate as needed
• Maintain accurate service logs and documentation of actions and outcomes

Skills

Security systems

Troubleshooting

Networking basics

Hardware repair

Documentation

Communication

Job description

• Serve as the primary onsite point of contact for all security system-related issues
• Diagnose and troubleshoot issues across multiple systems, including:
• Card readers
• Access control panels
• Turnstiles
• Other integrated security devices
• Perform basic repairs and preventative maintenance, including:
• Hardware adjustments
• Support for firmware updates and upgrades (execution led by Systems/Tech team)
• Monitor and review incoming service tickets
• Assess issues and determine whether they can be resolved onsite or require escalation
• Escalate complex or unresolved issues to appropriate internal teams or vendors
• Track issues through to full resolution, ensuring closure and documentation
• Maintain accurate service logs, including actions taken and outcomes

Techincal Specialist

Key Responsibilities

• Serve as the primary onsite point of contact for all security system-related issues
• Diagnose and troubleshoot issues across multiple systems, including:
• Card readers
• Access control panels
• Turnstiles
• CCTV cameras
• Intercom systems
• Other integrated security devices
• Perform basic repairs and preventative maintenance, including:
• Hardware adjustments
• System resets
• Support for firmware updates and upgrades (execution led by Systems/Tech team)
• Monitor and review incoming service tickets
• Assess issues and determine whether they can be resolved onsite or require escalation
• Escalate complex or unresolved issues to appropriate internal teams or vendors
• Track issues through to full resolution, ensuring closure and documentation
• Maintain accurate service logs, including actions taken and outcomes

Performance Metrics

• Response time to service requests
• Time to resolution
• Frequency of recurring device failures
• Ticket volume, backlog, and status tracking

Deliverables

• Completed and closed service tickets
• Detailed service logs
• Regular performance reports
• Issue trend and root cause summaries

Service Expectations

• Provide onsite support during assigned working hours
• Maintain clear and timely communication with stakeholders
• Escalate unresolved issues promptly
• Minimize operational disruption during maintenance and repairs

Qualifications & Skills

• Experience with physical security systems (access control, CCTV, intercoms, etc.)
• Strong troubleshooting and diagnostic skills
• Basic understanding of networking and system integrations
• Ability to perform minor hardware repairs and maintenance
• Strong organizational and documentation skills
• Effective communication and coordination abilities

Assumptions

• Access to required systems, tools, and physical locations will be provided
• Necessary tools and spare parts are available onsite
• Vendor and advanced technical support is available for escalations

With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

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"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

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Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].