Technical Specialist

Meta; Providence (RI); Remote; USD 150,000 - 157,000; Full time

Job summary

A leading technology company is seeking an Accessibility Expert to enhance user experience on WhatsApp. You will analyze user feedback, introduce changes to improve accessibility, and collaborate with engineering teams remotely. Ideal candidates should possess a Master’s degree in a relevant field and experience in mobile platform support. The role offers a competitive salary range of $150,109 to $156,114 per year, along with bonuses and equity benefits.

Benefits

Bonus

Equity

Comprehensive benefits

Qualifications

• Requires a Master’s degree in a related field and one year of work experience.
• A minimum of one year of experience in technical support on mobile platforms.
• Experience in analyzing data to drive decisions.

Responsibilities

• Serve as the technical expert on accessibility features.
• Monitor and analyze user reviews related to accessibility.
• Create and maintain dashboards for accessibility reports.

Skills

Technical support of Android, Windows, or iOS mobile operating systems

Testing Accessibility features on smartphone platforms

Analyzing data and defining metrics

Collaboration with remote teams

HTML, CSS, JavaScript knowledge

Understanding of accessibility standards (WCAG, ADA)

Education

Master’s degree in Computer Science, Engineering or related field

Job description

Summary

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

Responsibilities

1. Serve as a technical expert of accessibility features (VoiceOver, TalkBack, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users’ reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.

Minimum Qualifications

1. Requires a Master’s degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation.
2. Requires one year of experience in each of the following:
3. Serving as Tier 2 or 3 support on smartphone platforms
4. Testing Accessibility features on smartphone platforms
5. Technical support of Android, Windows, or iOS mobile operating systems
6. Analyzing data and defining metrics to drive business decisions
7. Collaborating and working with remote teams across different time zones
8. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
9. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
10. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
11. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
12. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs

Public Compensation

$150,109/year to $156,114/year + bonus + equity + benefits

Industry

Internet

Equal Opportunity

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].