Technical Solutions Specialist

Whova; Village of Hilton (NY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

18 days/year paid time off

Health benefits package

Weekly training sessions

Company-provided lunches

Bagel Wednesdays

Work from home every Friday

Job summary

A growing technology company in the Village of Hilton is hiring a full-time Technical Solutions Specialist to enhance customer experiences with their event management software. The ideal candidate should hold a Bachelor's Degree and possess excellent customer service and communication skills. This position offers a salary range of $45K-$50K, along with 18 days of paid time off, health benefits, and a fun, collaborative work environment.

Qualifications

• Genuine interest in helping customers.
• Ability to handle difficult customer situations professionally.
• Outgoing, confident & upbeat personality.

Responsibilities

• Collaborate with sales to onboard new customers.
• Communicate with product team to solve technical questions.
• Cultivate relationships with customers to increase their ROIs.

Skills

Customer service

Communication skills

Detail oriented

Adaptable

Education

Bachelor's Degree

Job description

Watch the 3-min video to learn about Whova's culture

Whova is hiring a full‑time, in‑house Technical Solutions Specialist who will help customers have a smooth experience with our event management software.

Whova revolutionizes event engagement and attendee networking by providing the Whova mobile app and event management software for conferences and trade shows globally every day.

Whova is a fast‑growing company with brand‑name customers, including US‑Bank, L’Oreal, Hilton, LEGO, Vetafore, NASA, IKEA, TEDx, etc. We are proud to receive the San Diego Business Journal’s Best Places to Work in San Diego award, 5 years in a row. We also won the Fastest Growing Private Companies award for 3 years. More recently, we won Event Technology Awards’ Best Product Team Award, and Global Top Rated Product Award. Currently, we are named as G2’s Global Top 50 Best Software.

How You Will Make an Impact

• Collaborate with the sales and business team to onboard new customers
• Communicate with the product team to solve technical questions from customers
• Cultivate a good relationship with customers and increase their ROIs from the products

Requirements

• A genuine interest and passion in helping customers
• Ability to handle difficult customer situations professionallyOutgoing, confident & upbeat personality
• Great verbal and written communication skills
• Detail oriented, self-disciplined, providing prompt follow-up to customer inquiries
• Adaptable and coachable

What we offer

• Salary: $45K-$50K per year, based on experience in technical support (technical support for software products, customer services and onboarding for software products, etc)
• 18 days/year paid time off/sick leave
• Health benefits package
• Fast-growing career potential
• Various experiences in software customer support
• Weekly training sessions
• Fun, upbeat, and collaborative office environment
• Two company-provided lunches and Bagel Wednesdays!
• Working from home every Friday

Required Education: Bachelor's Degree

Job Type: Full-time

How to Apply

By emailing to Whova, you agree to Whova's Job Applicant Privacy Terms.

Please submit your resume and cover letter to [e-mail]. We’ll be in touch with you soon.