Technical Solutions Lead — Enterprise Integrations

deepl; Austin (TX); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

30 days of annual leave

Virtual Shares

Regular in-person team events

Competitive benefits

Job summary

deepl is seeking a Technical Solutions Manager in Austin, Texas, to serve as a crucial liaison between enterprise customers and DeepL's product capabilities. This role requires a mix of technical expertise, customer relationship management, and solution design to ensure successful implementation of DeepL’s products.

The ideal candidate will possess strong problem-solving skills and the ability to communicate complex technical concepts effectively. Join a dynamic team committed to delivering innovative solutions that enhance customer success.

Qualifications

• Strong technical background with experience in software integration, APIs, and enterprise technology environments.
• Proven track record in technical account management, solutions engineering, or a similar customer-facing technical role.
• Ability to diagnose complex technical issues and develop creative, effective solutions.
• Excellent ability to explain technical concepts to both technical and non-technical audiences.
• Comfortable working across teams and functions to drive customer success.
• Comfortable in a fast-paced, evolving environment where priorities can shift quickly.

Responsibilities

• Serve as the primary technical point of contact for enterprise customers, building trust and ensuring their technical needs are met.
• Work with customers to understand their technical environment and requirements, then design and recommend appropriate DeepL integration approaches.
• Guide customers through technical onboarding, integration, and deployment, troubleshooting issues.
• Proactively identify opportunities to expand usage and ensure customers leverage DeepL's capabilities.
• Work closely with Sales, Customer Success, Product, and Engineering teams to advocate for customer needs.
• Develop documentation, guides, and best practices for customers.
• Track customer health metrics, proactively identify risks, and maintain high satisfaction.

Skills

Technical expertise

Customer-facing experience

Problem-solving skills

Communication skills

Collaborative mindset

Adaptability

Job description

deepl is seeking a Technical Solutions Manager in Austin, Texas, to serve as a crucial liaison between enterprise customers and DeepL's product capabilities. This role requires a mix of technical expertise, customer relationship management, and solution design to ensure successful implementation of DeepL’s products.

The ideal candidate will possess strong problem-solving skills and the ability to communicate complex technical concepts effectively. Join a dynamic team committed to delivering innovative solutions that enhance customer success.