Technical Solutions Lead

Tapp Network; Wilmington (DE); Hybrid; USD 70,000 - 125,000; Full time

Benefits offered by this job

Health, dental, & vision

Unlimited PTO

401(k) matching

Home office stipend

Learning & development budget

Team retreats & events

Equity

Flexible remote work

Job summary

Tapp Network in Wilmington, Delaware, is seeking a Technical Solutions Lead in the Client Services department to maintain and grow high-priority client accounts, translate business requirements into scalable technical solutions, and lead strategic deliverables across CRM, APIs, data architecture, and automation.

You will identify opportunities for upsell, manage enterprise relationships, and drive long-term growth while aligning technical work with the broader business strategy.

Qualifications

• 5+ years of experience in technical client deliverables, business requirements, and solving technical problems.
• 5+ years of experience in sales, customer service, marketing and/or account management.
• Experience using ClickUp, HubSpot, and AI tools.
• Proven ability to drive revenue, forecast sales, manage pipelines, and develop strategic account plans.
• Ability to foster strong client rapport and long-term partnerships.
• Strong communication skills and the ability to work on a team.
• Proven ability to handle multiple priorities in a deadline driven environment.

Responsibilities

• Technical Client Deliverables: Lead the technical design, implementation, and optimization of client digital ecosystems.
• Translate Business Requirements: Make scalable technical solutions, including CRM architecture, systems integration, APIs, data architecture and flows, automation, website infrastructure, analytics and reporting, AI-enabled tools, and cross-platform workflows.
• Identify Technical Opportunities: Optimize technical needs to ensure solutions are scalable, secure, efficient, and aligned with broader business strategy.
• Client Relationship Management: Manage high-priority accounts with focus on long-term strategic relationships and enterprise account development.
• Account Growth: Upselling, cross-selling, and increasing contract renewals for overall account growth.
• Strategic Account Planning: Lead the develop comprehensive growth strategies for assigned client portfolio, positioning Tapp as a strategic growth partner rather than just a service provider.
• Communication: Acting as the main point of contact for clients, communicating with them regularly and keeping them informed about relevant updates and developments.
• Process Innovation: Contribute to development and implementation of account management processes and methodologies.

Skills

Account management

Strategic planning

Sales forecasting

Relationship building

Communication

Tools

ClickUp

HubSpot

AI tools

Job description

## Technical Solutions LeadJoin our growing team at Tapp Network as a Technical Solutions Lead in the Client Services department!Tapp Network is a purpose-driven digital transformation agency founded in 2012 by Joe DiGiovanni and Kyle Barkins in Wilmington, Delaware. Tapp was established to bridge the gap between large corporations and mission-driven organizations, including nonprofits and government agencies, by providing advanced marketing technology and digital solutions to help their clients grow.Tapp Network’s mission is to scale growth, accelerate efficiency, and drive impact that matters. Our values of innovation, transparency, collaboration, accountability and integrity are part of everything we do at Tapp.In the Technical Solutions Lead role, you are responsible for maintaining and strengthening high-priority client accounts, developing strategic plans for clients, driving business growth by identifying new opportunities within existing accounts, and leading technical deliverables for client needs. We’re looking for people who naturally zoom out, connect the dots, and understand how their work affects the bigger picture. A Tapper is a Systems Thinker who doesn’t just ask, “How do I fix this?” but “Why is this happening, what’s connected to it, and how can we make the entire system better?” You spot patterns, challenge inefficient processes, anticipate downstream impacts, and turn complicated problems into smarter, sustainable solutions. If you’re wired to see the forest, the trees, and occasionally question why the forest was planted there in the first place, we want you here.← Back to All Careers## Responsibilities* **Technical Client Deliverables:** Lead the technical design, implementation, and optimization of client digital ecosystems.* **Translate Business Requirements:** Make scalable technical solutions, including CRM architecture, systems integration, APIs, data architecture and flows, automation, website infrastructure, analytics and reporting, AI-enabled tools, and cross-platform workflows.* **Identify Technical Opportunities:** Optimize technical needs to ensure solutions are scalable, secure, efficient, and aligned with broader business strategy.* **Client Relationship Management**: Manage high-priority accounts with focus on long-term strategic relationships and enterprise account development. Proactively identify upsell/cross-sell opportunities to achieve 20% annual account growth.* **Account Growth**: Upselling, cross-selling, and increasing contract renewals for overall account growth.* **Strategic Account Planning:** Lead the develop comprehensive growth strategies for assigned client portfolio, positioning Tapp as a strategic growth partner rather than just a service provider.* **Communication**: Acting as the main point of contact for clients, communicating with them regularly and keeping them informed about relevant updates and developments.* **Process Innovation**: Contribute to development and implementation of account management processes and methodologies.## Qualifications* 5+ years of experience in technical client deliverables, business requirements, and solving technical problems.* 5+ years of experience in sales, customer service, marketing and/or account management.* Experience using ClickUp, HubSpot, and AI tools.* Proven ability to drive revenue, forecast sales, manage pipelines, and develop strategic account plans.* Ability to foster strong client rapport and long-term partnerships.* Strong communication skills and the ability to work on a team.* Proven ability to handle multiple priorities in a deadline driven environment.## Compensation$70,000-125,000### Why Work With UsCompetitive salary & equityFlexible remote workHealth, dental, & visionUnlimited PTO401(k) matchingLearning & development budgetHome office stipendTeam retreats & events### Apply NowComplete the form below to apply for this position### Please ensure the role you're requesting matches the job description. If you don't see one that matches, select \"General Application\" and fill in the details below.Please fill in the details below so we can consider you for the role. **Note:** \\*\\*Your application will not be considered without a short video recording of your cover letter.