Technical Solutions Engineer II, Infrastructure, Compute, Google Cloud

Google; Kirkland (WA); On-site; USD 150,000 - 217,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Vacation 20 days

Sick time 40 hours/year

Maternity leave

Baby bonding leave

Paid holidays 13 days

Job summary

Google Cloud is seeking a Technical Solutions Engineer to lead and own large customer issues and provide level-two support across the Google Cloud platform. You will work within a global team delivering 24x7 support to help customers adopt Google Cloud seamlessly.

You will troubleshoot a mix of debugging, networking, system administration, and documentation updates, and contribute to product improvements. This role emphasizes customer advocacy and cross-functional collaboration.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience troubleshooting and advocating for customer needs, or triaging technical issues.
• Experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
• Experience in system administration for Linux/Unix or operating systems.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).

Responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
• Be available for non-standard work hours or shifts which may include weekends as needed.

Skills

Troubleshooting

Customer advocacy

Networking basics

Linux/Unix administration

Programming/scripting languages

Education

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience

Tools

Linux

Unix

Scripting languages (e.g., Python, JavaScript, PowerShell)

Job description

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

In most instances, this position requires in-person interviews as part of the hiring process.

Minimum qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience troubleshooting and advocating for customer needs, or triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
• Experience in system administration for Linux/Unix or operating systems.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).

Preferred qualifications

• Experience with Cloud accelerators troubleshooting (GPU, TPU, etc.).
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
• Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.
• Experience with any of the following solutions: system virtualization, on-premise or hybrid cloud computing.

About The Job

Our Technical Solutions Engineers lead and own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $150000 - $217000 (USD) + 15% bonus target + equity + benefits

Responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
• Be available for non-standard work hours or shifts which may include weekends as needed.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .