Technical Solutions Engineer

Visio Lending; Austin, Northern (TX, KY); Hybrid; USD 111,000 - 135,000; Full time

Job summary

Visio Lending, based in Austin, TX, is seeking a Technical Solutions Engineer to support and enhance our technology stack. You will troubleshoot complex issues across software applications, data platforms, and reporting tools, leveraging AI-enabled tools under governance standards to improve productivity.

The role emphasizes data warehouse support, analytics, and cross-functional collaboration with engineering, data analytics, and business stakeholders.

Qualifications

• Bachelor's degree in computer science, information systems, engineering, data analytics, or related field or equivalent experience
• 5+ years of professional software or data engineering experience
• Strong SQL skills to query, validate, troubleshoot, and interpret data
• Experience reading/writing code in Python, C#, SQL, or PowerShell
• Experience with data warehousing and BI reporting (Power BI)
• Experience in AI-assisted development and responsible AI usage

Responsibilities

• Troubleshoot production and development issues across software and data systems
• Maintain and troubleshoot data warehousing, analytics, reporting, and BI assets
• Use AI tools to assist with code analysis, debugging, and documentation while validating results
• Read, modify, and write code in Python, C#, SQL, and PowerShell
• Collaborate with engineers, analysts, and stakeholders to clarify requirements and implement solutions
• Support deployments, monitoring, and incident triage as part of the engineering team

Skills

SQL

Python

Power BI

PowerShell

Azure

GitHub

Communication

Education

Bachelor's degree in CS or related field

Tools

Azure DevOps

Git

Salesforce

Power BI

Job description

About Visio Lending

Visio Lending is the nation’s leader in rental home financing. Founded in 2012 in Austin, Texas, Visio enables small- to medium- sized investors to grow their rental home and vacation rental portfolios. Headquartered in fantastic Austin, Texas, since late 2015, Visio has financed more than $1 billion in Rental360 loans. With more than $400 million in capital onboard, a proven record of investment grade bond issuance on Wall Street, and an outstanding 100+ team, Visio is poised for continued success.

Why We Love Working at Visio

We at Visio are passionate about working together towards our goals to continually push this company forward. We innovate, collaborate, celebrate team successes, and recognize individual accomplishments. At Visio Lending, you’ll work on meaningful initiatives that directly support real estate investors nationwide. We offer a collaborative culture, growth opportunities, and flexibility with remote work options.

Visio Financial Services, Inc. is an Equal Opportunity Employer

The Opportunity

As a Technical Solutions Engineer at Visio Lending, you'll play a key role in supporting and enhancing the technology that powers our business. You'll troubleshoot complex technical issues, maintain and improve engineering systems, and work across software applications, data platforms, reporting, integrations, and internal tools to deliver reliable, scalable solutions.

This role is ideal for a technically curious problem solver who enjoys working across a variety of systems, quickly learning new technologies, and leveraging AI-powered tools to improve efficiency. You'll combine sound engineering judgment with emerging technologies to troubleshoot issues, automate repetitive tasks, improve documentation, support testing efforts, and accelerate solution delivery.

While this position is not responsible for defining Visio's AI strategy, you'll apply approved AI tools within established security and governance standards to enhance productivity and technical outcomes. A significant portion of the role will focus on supporting and improving our data warehouse, analytics, and reporting environments.

What You’ll Do

• Troubleshoot production and development issues across software applications, data systems, reporting platforms, integrations, internal tools, and related engineering workflows
• Maintain and troubleshoot data warehousing, analytics, reporting, and business intelligence systems, including SQL-based data analysis, ETL/ELT pipeline troubleshooting, and Power BI report/dashboard support
• Use AI-enabled tools to assist with code analysis, debugging, SQL/query writing, test generation, documentation, requirements analysis, system design, data analysis, and technical triage, while validating AI-generated output before use
• Read, understand, modify, and write code as needed in support of assigned engineering tasks, primarily using technologies such as Python, C#, SQL, and PowerShell
• Assist with engineering projects across software, data engineering, reporting, Salesforce, Azure, APIs/integrations, DevOps/pipelines, and internal business systems
• Work tickets from a helpdesk/ticketing system, including acknowledgement, triage, troubleshooting, resolution where possible, documentation of actions taken, and escalation when appropriate
• Diagnose technical issues by reviewing logs, system behavior, API responses, data flows, configuration, permissions, user-reported symptoms, and related system evidence
• Participate in deployments, releases, production changes, and validation activities following established approval, change management, and project procedures
• Support monitoring, logs, alerts, and incident triage as part of the broader engineering team effort
• Create and maintain technical documentation, support notes, troubleshooting guides, knowledge articles, runbooks, and system/process documentation
• Collaborate with senior engineers, data engineers, analysts, software developers, and business stakeholders to clarify requirements, identify root causes, and implement practical solutions
• Help reduce the operational burden on senior engineers by independently handling appropriately scoped troubleshooting, maintenance, documentation, support, and enhancement work
• Identify recurring issues and recommend improvements to systems, documentation, processes, automation, reporting, security posture, or technical support workflows
• Support responsible and secure AI usage at the direction of the organization's AI leadership or designated AI manager
• Other responsibilities and duties as assigned based on business needs
• Authorized Remote Locations: AL, AR, AZ, FL, GA, IL, IN, KS, KY, LA, MI, NC, SC, TX, UT
• Salary Range: $111,000 - $135,000(Exempt level position)

What We Are Looking For

• Bachelor's degree in computer science, information systems, engineering, data analytics, or a related field preferred, or equivalent demonstrable experience
• 5+ years of professional experience in software engineering, data engineering, systems analysis, technical operations, DevOps/support engineering, or a closely related technical role
• Demonstrated technical background with the ability to understand software, data, application, integration, and infrastructure issues across multiple systems
• Strong systems analysis skills, including the ability to investigate ambiguous technical problems, isolate likely causes, and communicate findings clearly
• Ability to read and write code, with practical experience in one or more relevant languages such as Python, C#, SQL, or PowerShell
• Strong SQL skills, including the ability to query, validate, troubleshoot, and interpret structured data
• Working knowledge of ETL/ELT concepts and the ability to troubleshoot data pipeline failures, data quality issues, and data movement problems
• Experience maintaining and troubleshooting Power BI reports, dashboards, datasets, or comparable business intelligence/reporting assets
• Experience debugging APIs, integrations, logs, application errors, and data flow issues
• Experience using Git, GitHub, Azure DevOps, or comparable source control and work management tools
• Ability to participate in testing, deployment, release validation, and change management activities
• Practical experience using AI tools in technical work, including code review, debugging, documentation, SQL/query support, analysis, and problem-solving
• Ability to evaluate AI-generated output critically and validate results before implementation or recommendation
• Ability to work tickets in a helpdesk/ticketing system, document work performed, and elevate with clear reproduction steps, evidence, and context
• Strong written and verbal communication skills, including the ability to explain technical issues to both technical and non-technical audiences

What We Prefer to Find

• Strong technical curiosity and ability to learn unfamiliar systems quickly
• Experience with Azure-based systems, data platforms, automation, or cloud infrastructure
• Experience with data warehousing, analytics engineering, semantic models, reporting pipelines, or enterprise BI systems
• Experience with Power BI report development, dashboard maintenance, dataset troubleshooting, or data model support
• Experience with Salesforce administration, Salesforce development, Salesforce reporting, or Salesforce-related support workflows
• Experience supporting production systems, including incident triage, root cause analysis, monitoring, logging, and post-incident documentation
• Experience with CI/CD pipelines, deployment automation, Azure DevOps, GitHub Actions, or comparable release tooling
• Familiarity with AI tools such as ChatGPT, Claude, GitHub Copilot, Azure AI Foundry, Cursor, Replit, or prompt engineering frameworks
• Collaborative mindset with the ability to support engineers, analysts, business users, and technical leadership
• Experience in financial services, lending, or regulated industries