Technical Solution Consultant

Intuitive Surgical, Inc.; Chicago (IL); Remote; USD 130,000 - 208,000; Full time

Benefits offered by this job

Remote work

Up to 25% travel

Job summary

Intuitive Surgical, Inc. is seeking a Technical Solution Consultant to drive the implementation and sustainment of digital solutions across hospital systems.

You will act as a trusted advisor, leading technical deployments from pre-sales through activation and long-term sustainability, collaborating with regional IDNs and hospitals. The role requires strong technical aptitude, stakeholder engagement, and execution discipline to ensure adoption and ongoing value across enterprise deployments.

Qualifications

• 6+ years of experience in medical technology implementation or IT consulting in healthcare.
• Deep understanding of cloud-hosted SaaS platforms and healthcare data security.
• Experience with account management or collaboration with capital sales.
• Excellent written and verbal communication across operational, clinical, and technical stakeholders.

Responsibilities

• Strategic Account Engagement: build long-term relationships with regional IDNs and hospital IT/digital stakeholders to advance digital solutions.
• Navigate the Hospital Technology Adoption Journey: present technical overviews, data flows, and network diagrams to accelerate approvals.
• Performance Accountability: define repeatable deployment processes for efficient product implementation at enterprise or hospital levels.

Skills

Medical technology implementation

Cloud-hosted SaaS

Account management

Communication with stakeholders

Education

Bachelor's Degree

Job description

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

Job Description

Primary Function of Position

The Technical Solution Consultant (TSC) plays a critical role in implementing and sustaining digital solutions across hospital systems. Acting as a trusted advisor, the TSC leads the technical implementation of Intuitive's digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals from pre-sales readiness through successful activation and long-term sustainability.

This role requires a high degree of technical aptitude, stakeholder engagement, and execution discipline to drive digital activation excellence. Ideal candidates bring a strategic, relational approach to digital transformation, excel at communicating across diverse audiences, and thrive in environments that require continuous learning and adaptation.

Essential Job Duties

Focus / Ownership

Strategic Account Engagement: Partner directly with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders to advance implementation of new and upgrades to existing digital solutions. Support pre-sales strategy by bringing technical clarity that accelerates trust and approval.

Navigate the Hospital Technology Adoption Journey: Own the process of engaging with customer technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations-including technical product overviews, data flow, and network topology diagrams— to accelerate approval and prioritization.

Performance Accountability: Develop and maintain standardized implementation processes for aligned customers to define repeatable processes for operationalizing efficient deployment of Intuitive products at the enterprise or local hospital levels.

Reality

Enable Downstream Success: Prepare Field Service teams and partner functions for first-time success through accurate documentation in business systems, validated configurations, and complete, timely communication. Take extreme ownership from planning through adoption, ensuring solutions go live smoothly and deliver sustained value.

Post-Go-Live Digital Relationship Management: Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization of digital solutions.

Leadership

Elevate Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitive's digital portfolio and proactively synthesize and relay field learnings and customer feedback to leadership to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.

Continuous Improvement / Creativity

Continuously Grow Technical and Strategic Capability: Identify personal skill gaps, self-development, and take ownership of pursuing ongoing learning in relevant technologies, project leadership, and stakeholder management. Contribute to team-wide growth by sharing best practices and elevating performance through example.

Qualifications

• 6+ years of experience in medical technology implementation, IT consulting, or digital within healthcare
• Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure
• Experience with account management or direct collaboration with capital sales
• Excellent written and verbal communication skills with all levels of stakeholders - operational, clinical, and technical

Required Education and Training

• Bachelor's Degree

Working Conditions

• Comfortable working a flexible dynamic schedule.
• Remote work
• Able to travel up to 25%.
• Able to enter surgical and other patient care areas.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at [e-mail].

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Base Compensation Range Region 1: $144,500 USD - $207,900 USD

Base Compensation Range Region 2: $130,100 USD - $187,100 USD

Shift: Day

Workplace Type: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.