Technical Software Support Lead

001 The Northern Trust Company; Chicago (IL); On-site; USD 115,000 - 195,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Health benefits

Paid time off

Job summary

Northern Trust in Chicago seeks a Technical Software Support Lead to provide day-to-day production support for Asset Management Front Office and trade routing applications. The role leads the NTAM Production Service Delivery team, coordinating with upstream and downstream teams and stakeholders, including after-hours on-call coverage.

The ideal candidate has strong leadership, incident-management skills and deep technical knowledge across Oracle SQL, PL/SQL, Unix/Linux, SQL Server, Python, and

Qualifications

• Leadership experience in a financial institution is required.
• 7–10 years in a technical role within financial services is required.
• Strong communication, interpersonal and technical skills with juggling multiple priorities.
• Ability to explain technical issues clearly to business and technology teams.
• Experience with incident management, ticket workflows and escalations.
• Proficiency with Oracle SQL, Unix/Linux, SQL Server and Python.
• Familiarity with Azure, cloud technologies, JSON, .NET and Java.

Responsibilities

• Provide technical support under the direction of the Support Manager.
• Offer L2/L3 support, monitor production workflows and apply expert knowledge.
• Review and resolve production issues, including job failures and code fixes.
• Collaborate with business teams to analyze inquiries while upholding IT controls.
• Build relationships with IT and business stakeholders and deliver effective support.
• Coordinate with global teams, open tickets, perform root-cause analyses, resolve issues.
• Participate in after-hours and weekend on-call coverage for critical incidents.
• Improve application supportability through continuous service improvement.
• Develop knowledge of NT systems and products using reference materials.
• Represent IT professionally and uphold NT's customer service values.

Skills

Leadership

Communication

Technical knowledge

Incident management

SQL/PLSQL

Unix/Linux

Python

Azure

Cloud technologies

Java

.NET

Tools

Oracle SQL

PL/SQL

Unix/Linux

SQL Server

Python

Azure

JSON

.NET

Java

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Technical Software Support Lead – Chicago

ISS NTAM Service Delivery organization is looking for a Technical Software Support Lead in US region. Responsible for day-to-day production support for multiple Asset Management Front Office and trade routing applications. ISS NTAM Production Service Delivery organization is responsible for 24x7 production support across globe (APAC, EMEA and NA). ROLE: The Lead, Software Engineer, is responsible for providing technical support for Asset Management applications, including order management, trade routing, and other top 100 applications. This role supports NTAM business, operations partners, and clients while coordinating with upstream and downstream application teams. The ideal candidate is a self-starter with strong organizational, leadership, and communication skills, along with a deep understanding of financial services technology, particularly trading applications. Occasional evening or weekend support may be required.

Principal Responsibilities

• Provide technical support under the direction of the Support Manager.


• Provide L2/L3 support, monitor production workflows, and apply expert knowledge of supported application designs.


• Review, analyze, and resolve technical production issues, including job failures, and apply code fixes when needed.


• Partner with business teams to analyze and resolve inquiries while ensuring compliance with established business and IT controls.


• Build and maintain professional relationships with IT and business stakeholders while delivering effective support.


• Coordinate with global support and other teams, open support tickets, perform root-cause analysis, and help resolve production issues efficiently.


• Participate in after-hours and weekend on-call coverage for high-priority and critical production incidents.


• Improve application supportability through continuous service improvement initiatives.


• Develop knowledge of NT systems and products using available reference materials and support procedures.


• Represent IT professionally and demonstrate customer service values aligned with NT's A Approach.


• Consistently adhere to corporate standards.

Skills / Experience

• Leadership experience in a technology role within a financial institution is required.


• Seven to ten years of experience in a technical role within the financial services industry is required.


• Strong communication, interpersonal, and technical skills, with the ability to manage multiple priorities in a fast-paced environment.


• Must be able to explain technical issues clearly and translate business needs for technology teams and vice versa.


• Collaborative team member capable of leading within a global support organization, cross-training colleagues, and supporting multiple critical Asset Management front-office applications.


• Experience with incident management, ticket workflows, and escalation procedures.


• Strong analytical and logical problem-solving skills to identify root causes and resolve production incidents.


• Ability to work closely with Development, Infrastructure, and vendor software support teams.


• Commitment to Agile principles and practices.


• Experience providing technical support to portfolio managers and traders.


• Advanced knowledge of Oracle, including SQL and PL/SQL.


• Advanced knowledge of Unix/Linux commands and scripting.


• Working knowledge of Microsoft SQL Server.


• Working knowledge of Python.


• Working knowledge of Microsoft Azure Platform as a Service.


• Working knowledge of cloud technologies.


• Knowledge of JSON is preferred.


• Knowledge of .NET.


• Knowledge of Java.

Salary Range

Salary Range: $114,500 - 194,700 USD Salary range is a good faith estimate of base pay.

Benefits

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)