Technical SME, Mechanical

Aligned Data Centers; Plano (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Aligned Data Centers is seeking a Subject Matter Expert (SME) in Plano, Texas, to support site operations with technical knowledge and ensure efficient operations of critical environments. You will drive engineering standards, create training content, and mentor personnel.

Ideal candidates will have significant mechanical industry experience, strong analytical skills, and a commitment to operational excellence. The role may require travel and offers opportunities to lead cross-functional initiatives to improve infrastructure reliability.

Qualifications

• 8+ years of mechanical industry experience or equivalent.
• Advanced experience interpreting construction drawings.
• Ability to analyze critical infrastructure design parameters.

Responsibilities

• Drive operational standards and engineering designs.
• Create training content and mentor personnel.
• Provide technical support and analyze incidents.

Skills

Mechanical industry experience

Communication skills

Customer service acumen

Ability to analyze designs

Education

Bachelor's degree in a related field

Job description

Overview

Its fun to work in a company where people truly BELIEVE in what theyre doing. Were committed to bringing passion and customer focus to the business. This individual will provide technical knowledge, process, and tools to the site operations team as a Subject Matter Expert (SME) with new campus design, systems operations, incident RCA, training, vendor management, maintenance optimization, and troubleshooting to ensure continuous, reliable, and efficient operations of critical environment. As an SME, this individual will play a crucial role in a wide variety of Operational Excellence initiatives ranging from Sales deal development, DC infrastructure design evaluation, validating installed operating conditions, site acceptance, M&A support, yearly site operational audits, and evaluating next level technologies. Working cross functionally, this individual will raise Aligned s technical and operational capabilities and drive exceptional customer service.

Duties and Responsibilities

• Engineering and Design: Drives operational standards and functional requirements in capital projects. Review drawings, contract documents, and customer requirements to provide an operational point-of-view for mechanical technical standards and updates to capital projects.
• Provide input on capital projects to ensure Aligned delivers infrastructure that is reliable, efficient, and meets sustainability goals. Reviews and supports enhancement to equipment and systems for existing and new capital projects.
• Training and Development of Personnel: Create Operations training and development content and sponsor training of operations personnel through collaboration with site operations leadership and training teams. Conduct training, drills, and monitored evolutions to establish and demonstrate consistent and high technical competence across all Aligned sites. Mentor and provide development support to high potential personnel cross-functionally.
• Reliability and Efficiency Expert: Provide technical analytical framework for site performance analytics, failure analysis, and issue resolution. Demonstrate expert operating knowledge of critical system design, operations, repair, maintenance, and troubleshooting of abnormal conditions. Drive improvements in critical system performance, water and electrical usage efficiency, and critical infrastructure reliability. Provide subject matter expertise and leadership required to drive a safety culture that eliminates risk and injury to personnel.
• Global Support to Site Operations Teams: Utilize subject matter expertise to ensure Aligned develops industry-leading processes and procedures to meet customer requirements, ensure proper operation of critical infrastructure, reduce OPEX through quality maintenance practices, and drive efficiency throughout operations. Monitor and drive adherence to Aligned approved Operations standards, policies, and procedures through review of completed construction documentation, participation in maintenance and acceptance activities, and Data Center audits. Develop BCP and Runbook standards for approval involving site management, vendor management, maintenance practices, alarm and incident management, and compliance. Provide project oversight and technical support for complex evolutions/activities as required. Provide subject matter expertise required to triage and recover critical equipment or systems should an incident occur.
• Incident Analysis and Communication: Perform root cause analysis, lead incident deep-dives, and communicate subject matter expertise as needed to support customer communications during and following an incident. Perform analysis of incidents and equipment failures to identify potential trends, lessons learned, and areas for improvement.
• Forward Vision and Collaboration: Involvement within industry and vendor interaction to be aware of industry leading technologies. Collaborate with customer operational needs to ensure Aligned is aware of and keeping pace with industry technical developments. Lead technical review and validation of new technologies. Provide technical leadership in understanding and evaluating sustainable practices. Communicate with Aligned senior leadership and Board of Directors as needed. Communicate complex topics to work groups of varying technical experience and across departmental lines.

Qualifications

• Preferred Qualifications: 8+ years relevant mechanical industry experience or mechanical trade level experience. Bachelor's degree in related field plus 4+ years relevant mechanical industry experience will be considered in lieu of 8+ years

• Advanced experience with interpreting construction drawings and equipment specifications.
• Ability to analyze critical infrastructure sequence of operations, design parameters, alarms and indicators, and performance trends.
• Systems experience in the life cycle of data center operations from design, acceptance, operations, maintenance, troubleshooting, and event management.
• Expertise to create standards and programs required to ensure “best in breed” data center operations.
• Strong written and verbal communication skills.
• Strong customer service acumen.
• May travel at times up to 30%.

Competencies

• Adaptability
• Analytical
• Change Management
• Customer Service
• Dependability
• Design
• Diversity
• Ethics
• Innovation
• Interpersonal Skills
• Judgement
• Oral Communication
• Organizational Support
• Problem Solving
• Professionalism
• Safety and Security
• Strategic Thinking
• Teamwork

Physical Demands And Work Environment

• Frequently required to stand, walk; continually required to sit
• Hand and finger dexterity; climb, balance, bend, stoop, kneel or crawl as needed
• Talk or hear; exposure to wet or humid conditions; work near moving mechanical parts
• Work around fumes, airborne particles, or toxic chemicals; exposure to outside weather conditions; extreme temperatures
• Noise level typically moderate; occasionally lift and/or move more than 50 pounds
• Specific vision abilities: close, distance, color, peripheral vision, depth perception

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Aligned Data Centers is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.