Technical Setup Specialist

BizzyCar; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Paid time off

Ongoing training and development

Equity benefits

Collaborative team culture

Job summary

BizzyCar is seeking a Technical Setup Specialist to lead the onboarding and technical integration for new customers. You will manage kickoff calls, configure and integrate DMS and scheduling tools, troubleshoot initial issues, and ensure a smooth go-live within days to three weeks.

You will collaborate with Customer Success, DMS vendors, Scheduling tool providers, and Sales to ensure accurate onboarding and handoff. Strong organizational skills and SaaS or automotive tech experience are required.

Qualifications

• 2+ years in technical onboarding, implementation, project management, or IT support.
• Experience in SaaS or automotive tech is a plus.
• Strong communication and organizational skills.
• Familiarity with APIs and integration workflows.
• Experience with DMS or automotive CRM is a major plus.

Responsibilities

• Serve as the primary contact during implementation for new customers.
• Lead kickoff calls and drive ongoing setup follow-ups.
• Connect each customer's DMS and Scheduler tool integrations.
• Troubleshoot initial scheduling errors and update configurations.
• Process historical data via BizzyCar back-end, The Hive.
• Schedule test appointments and assist pre-launch checks.
• Maintain proactive timelines and next steps communication.

Skills

Tech onboarding

Project management

API integration

DMS familiarity

Salesforce/HubSpot

Tools

The Hive ( BizzyCar back-end )

Job description

About this position

About BizzyCar

BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

About the role

As a Tech nical Setup Specialist on BizzyCar’s Implementation Team, you will be the driving force behind a customer’s successful start with BizzyCar. You’ll manage the technical setup process, including running customer Kickoff calls and handling the initial technical/integration configuration process for new customers. The Technical Setup Specialist owns this critical implementation process to ensure that new customers are up and running efficiently within a timeline that ranges from a few days to up to three weeks.

You’ll work closely with our new customers, members of the Customer Success team, DMS and Scheduling tool vendors, and Sales to ensure that every new customer’s BizzyCar setup and technical integration is accurately onboarded, configured, integrated, and verified for go-live.

What you’ll do

• Serve as the primary, initial point of contact during the implementation phase for new customers
• Facilitate the initial customer Kickoff call and own all follow ups to continue the setup process
• Connect each customer’s DMS and Scheduler tool integrations
• Troubleshoot any initial scheduling errors
• Update configurations
• Process historical data via BizzyCar’s back-end, The Hive
• Schedule test appointments and facilitate pre-launch checks
• Launch rooftops to allow for BizzyCar outreach to begin
• Maintain clear, proactive communication with new customers on timelines, deliverables, and next steps throughout the setup process
• Document setup procedures and contribute to internal knowledge bases and playbooks.
• Ensure a smooth handoff to Customer Success post-setup, including a detailed configuration summary

Qualifications

• 2+ years of experience in a technical onboarding, implementation, project management, or an IT support role, preferably in a SaaS or automotive tech environment.
• Strong understanding of software configuration, APIs, and integration workflows.
• Familiarity with dealership management systems (DMS) or automotive CRM platforms is a major plus.
• Clear, professional communication skills—both written and verbal.
• Highly organized and able to manage multiple setup projects in parallel.
• Comfortable working in a fast-paced, customer-facing environment.
• Experience with tools like Salesforce or HubSpot is a bonus.

What We Offer

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

• Competitive base salary $65,000-$70,000
• Paid time off , including vacation, sick leave, and paid holidays
• Ongoing training and development
• Supportive, collaborative team culture

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

At this time, the company does not provide sponsorship for U.S. visas or immigration benefits, and does not provide financial, legal, or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, all employees must complete Form I-9 and present unexpired documents showing they are legally authorized to work for any employer in the United States.