Technical Services & Warranty Operations Lead

FNA Group; Mesquite (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

FNA Group is a leading manufacturer of consumer and industrial outdoor power equipment, seeking a Technical Services Manager to oversee post-sale support, warranty processes, and call center operations.

The role focuses on analyzing customer feedback and warranty trends to maintain FNA's Best-in-Class reputation across Simpson, Delco, and CRX brands while driving continuous improvement in a fast-paced environment.

Qualifications

• Bachelor's degree in business management or equivalent experience.
• Supervisory experience in product support within a manufacturing environment.
• Experience analyzing data to drive process improvements and operational efficiencies.
• Experience in Outdoor Power Equipment or Durable Goods industries is preferred.

Responsibilities

• Oversee a team of 4 direct reports handling warranty claims and service-center reviews.
• Manage analysis and consolidated reporting of customer calls, warranty claims, and returns to identify trends.
• Leverage daily parts and accessory sales data to support timely order fulfillment and shipments.

Skills

Project management

Critical thinking

Multitasking

Education

Bachelor's degree in business management

Supervisory experience in product support

Data analysis

Outdoor Power Equipment/Durable Goods experience

Job description

FNA Group is a leading manufacturer of consumer and industrial outdoor power equipment, seeking a Technical Services Manager to oversee post-sale support, warranty processes, and call center operations.

The role focuses on analyzing customer feedback and warranty trends to maintain FNA's Best-in-Class reputation across Simpson, Delco, and CRX brands while driving continuous improvement in a fast-paced environment.