Technical Services Support Specialist - Property & Recording

Tyler Technologies, Inc.; Overland Park, Northern (KS, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Tyler Technologies is seeking a Technical Services Support Specialist on our Enterprise Assessment & Tax team to help with property and tax software solutions.

The role focuses on resolving client software issues through data analysis and troubleshooting, using SQL and related technologies, with engagement across multiple teams.

Qualifications

• Bachelor’s degree in computer science, MIS, or equivalent experience.
• 1–2 years of relevant experience.
• Basic knowledge of database structures and SQL.
• Experience with relational databases, HTML, XSL and XML.
• Excellent interpersonal and communication skills.
• Ability to prioritize multiple tasks in a fast-paced technical environment.
• Strong analytical and problem solving skills.
• Ability to work independently and in a team.
• Finance or accounting knowledge helpful but not required.

Responsibilities

• Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
• Uses and programs SQL to resolve basic to moderate issues.
• Documents and records all client interactions in designated systems.
• Manages open calls by identifying and prioritizing issues per policies.
• Escalates to senior team member if beyond ability.
• Meets service measurements and metrics daily/weekly/monthly/quarterly.
• Collaborates with other teams and departments on issues.
• May contribute to the knowledge library.
• May conduct user training, virtual or in-person.
• May participate in User Group meetings.
• Follows Tyler policies and procedures.
• Performs other duties as assigned.
• Ability to travel.

Skills

Team collaboration

Client focus

Problem solving

Fast-paced environment

Out-of-the-box thinking

Education

Bachelor’s degree in computer science or MIS

Tools

SQL

HTML

XSL

XML

Job description

Technical Services Support Specialist - Property & Recording

Tyler Technologies is a leading provider of software solutions and services for local governments. We have an opening for a Technical Services Support Specialist on our Enterprise Assessment & Tax team. Work with our technology-driven solutions for property assessment, tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.

If you have the following competencies we want to talk to you:

• Strong desire to work with a team that has common goals
• Passion for helping clients and building rapport
• Desire to work in a fast-paced environment where every day offers diverse questions
• Aptitude for problem solving and thinking out-of-the-box.

Location

Moraine, Ohio

Travel

10-25%

Responsibilities

The Technical Services Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Technical Services Support Specialist is expected to continually grow and expand knowledge of the product.
This position is 8am - 5pm EDT with a work arrangement of in-office Tuesday through Thursday and remote Monday and Friday.

• Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
• Uses and programs SQL to resolve basic to moderate issues.
• Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
• Manages open calls by identifying and prioritizing issues according to p ublished policies.
• Escalates to senior team member or department member if situation is beyond ability and additional assistance is needed.
• Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.
• Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
• May contribute to company knowledge library.
• May conduct training for end-users, virtual or in-person
• May participate in User Group meetings and activities.
• Follows documented Tyler Technologies policies and procedures.
• Performs other duties as assigned.
• Ability to travel

Qualifications

• Bachelor’s degree in computer science, MIS, or equivalent experience.
• 1 – 2 years of experience of relevant experience
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Experience working with relational databases or SQL preferred.
• Experience working with HTML, XSL, XML, and related technologies preferred.
• Excellent interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Strong analytical and problem solving skills.
• Ability to work independently and in a team environment.
• Demonstrate ability to maintain a positive, professional attitude.Finance or Accounting knowledge or experience helpful, but not required.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Requisition Number:2026-9533

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Get to Know Our Tyler Family

At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

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