Technical Services Support Manager (HVAC/R)

-; Coffeyville (KS); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A fast-growing energy management firm seeks a Technical Services Manager HVAC/R to lead their technical support team and deliver exceptional service to clients. The ideal candidate will have deep HVAC/R knowledge and the ability to manage service performance against key metrics. This role offers competitive compensation of $80,000 - $100,000 and a flexible work environment with opportunities for advancement.

Benefits

Career advancement opportunities

Full benefits package including medical, dental, vision, and 401(k)

Competitive pay

Qualifications

• Deep technical knowledge in HVAC/R systems is essential.
• Proven ability to manage service performance against key metrics.
• Experience in leading technical teams.

Responsibilities

• Lead, mentor, and develop the technical service team.
• Define and drive key performance indicators.
• Serve as the primary point of escalation for complex technical issues.
• Develop and implement standard operating procedures.

Skills

Leadership

Technical HVAC/R knowledge

Data analysis

Customer service

Job description

About Budderfly

Budderfly is a fast‑growing, private equity‑backed energy management company that helps businesses reduce carbon emissions. Recognized as one of Fast Company’s Most Innovative Companies of 2025 and featured on the Inc. 5000 list for four consecutive years, Budderfly delivers energy savings with no investment required from its customers.

Role Overview

The Technical Services Manager HVAC/R leads our technical support team to deliver exceptional service and support to clients. This results‑driven leadership role requires deep technical knowledge and proven ability to manage service performance against key metrics.

Key Responsibilities

• Team Leadership & Management
  • Lead, mentor, and develop a team of technical service professionals, fostering a culture of accountability and continuous improvement.
  • Oversee day‑to‑day operations of the technical services department, including scheduling, workload balancing, and performance monitoring.
  • Conduct regular team meetings, performance reviews, and training sessions.
• KPI Management & Reporting
  • Define, monitor, and drive key performance indicators such as response time, resolution time, first‑time fix rate, customer satisfaction, and technician utilization.
  • Analyze performance data and implement strategies for continuous improvement.
  • Provide regular reporting to senior leadership on team performance, trends, and areas of improvement.
• Technical Support & Escalation Handling
  • Serve as the primary point of escalation for complex technical issues and ensure swift and effective resolution.
  • Provide hands‑on technical support and guidance to both internal teams and external customers as needed.
  • Collaborate cross‑functionally with engineering, project management, product, and customer success teams to address systemic issues or recurring problems.
  • Flexibility in scheduling; occasional evening, weekend and holiday work may be required based on business needs.
• Process Improvement & Compliance
  • Develop and implement standard operating procedures to improve service efficiency and quality.
  • Ensure compliance with safety, regulatory, and company standards.
  • Maintain up‑to‑date knowledge of HVAC‑R / Electrical technology trends and best practices.

Location & Compensation

Location: Shelton, CT / Hybrid or Remote

Compensation: $80,000 - $100,000 USD (based on experience, skill set, qualifications, and location).

Benefits

• Career advancement opportunities in a fast‑growing, supportive company environment.
• Competitive pay.
• Full benefits package including medical, dental, vision, 401(k), life insurance, and disability insurance.
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Equal Opportunity Statement

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.