Technical Services Specialist - Brand & Product Compliance

Kettle Cuisine, LLC.; Savage (MD); In loco; USD 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

Kettle Cuisine seeks a Technical Services Specialist — Brand & Product Compliance to drive customer and product compliance from bid and development through launch and post-launch changes. The role serves as the primary support for customer portals, current specifications, supplier and raw-material setup, claims and certifications, and related technical documentation.

You will manage specifications, nutrition testing coordination, and documentation delivery, ensuring accuracy, traceability, and

Competenze

• Bachelor’s degree in Food Science, Food Safety, Nutrition, or related field.
• 3+ years in technical services, food quality, regulatory, product development, or customer quality.
• Experience reviewing specifications, recipes, labels, customer requirements, and technical documentation.
• Experience with ERP, product-lifecycle, customer-portal, document-control, or project-management systems.
• Strong attention to detail, organization, follow-through, and written communication.

Mansioni

• Prepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.
• Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.
• Provide documentation back to customers through approved portals and maintain cross-references to internal records.
• Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.
• Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.
• Coordinate customer-required nutrition or raw material testing, product verification, and sensory/specification entry and alignment to internal specifications.
• Review QA-related data to ensure alignment with internal specs and external requirements.

Conoscenze

Bachelor's degree / Food Science

Regulatory experience

Documentation & written communication

Cross-functional collaboration

Formazione

Food Science / Food Safety / Nutrition degree

Strumenti

ERP systems

Product lifecycle

Customer portals

Document control

Project management

Descrizione del lavoro

At the heart of our company is a deep passion for creating fresh, healthy, and artisan-quality food that brings people together. We honor the craft of artisan cooking, using scratch-made stocks, hand-chopped herbs, and only the highest-quality ingredients, complemented by cutting-edge technology. This allows us to deliver consistently safe, exceptional products on a large scale.

But it’s not just about the food. Our culture is built on principles that shape how we grow, both as individuals and as a team. One of our core values, Honoring Development, guides us to actively seek out, celebrate, and nurture one another’s talents, strengths, and interests. By fostering each other’s growth, we strengthen our relationships and capabilities, driving both personal and professional success.

We also believe in Honoring Each Other. We surround ourselves with passionate people who share our love for great food. Through mutual respect and collaboration, we create an environment where employees are empowered to thrive, building trusting, and rewarding relationships with our clients, partners, and one another.

If you’re looking for a place where your skills, passion, and ideas can flourish, we invite you to explore the opportunities available within our dynamic and supportive team.

This role can be based out of our Lynn, MA or Savage, MD factories!!

Job Description

The Technical Services Specialist — Brand & Product Compliance executes customer and product-compliance activities from bid and development through launch and post-launch change control. The role is the primary execution resource for customer portals, current specifications, supplier and raw-material setup, claims and certifications, customer-specific validations, and supporting technical documentation.

Responsibilities

Specifications and customer documentation

Prepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.

Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.

Provide documentation back to customers through approved portals and maintain cross-references to internal records.

Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.

Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.

Coordinate customer-required nutrition or raw material testing, product verification, and sensory/specification entry and alignment to internal specifications.

Qualifications (Education / Experience / Skills)

Bachelor’s degree in Food Science, Food Safety, Nutrition, or a related field; equivalent relevant experience may be considered.

Three or more years of experience in technical services, food quality, regulatory, product development, or customer quality.

Experience reviewing specifications, recipes, labels, customer requirements, and technical documentation.

Experience with ERP, product-lifecycle, customer-portal, document-control, or project-management systems.

Strong attention to detail, organization, follow-through, and written communication.

Success Measures

Customer specifications and supporting files are complete, approved, current, and accurately reflected downstream.

Portal, supplier/material, claims/certification, validation, and system records are accurate and traceable.

Technical prerequisites and timeline risks are identified early, routed to the correct owner, and executed without timeline extension.

As a Leader Within the Kettle Cuisine Team, You Are Expected To

Model and support Kettle Cuisine’s Core Values and safety culture.

Develop individual team members and their careers.

Create a culture of accountability and performance.

Drive a focus on quality assurance and continuous improvement.

Plan work, track results, and resolve issues.

Required Attributes

Self-directed, detail-oriented, and able to protect data integrity.

Positive, collaborative, and able to build strong relationships across functions.

Organized and able to manage multiple requests and deadlines.

Strong analytical, problem-solving, and communication skills appropriate to the role.

Willing to address difficult situations with patience and respect.

Enthusiastic about food and committed to safe, high-quality products.

Pay Range for Technical Services Specialist - Brand & Product Compliance

The Technical Services Specialist - Brand & Product Compliance base pay range $29.00 - 36.00 USD/hourly. The listed salary range represents Kettle Cuisine’s good faith estimate for this position and represents the minimum and maximum for new hire salaries for the Savage, MD location only. Ranges will be reviewed on a regular basis. An employee’s rate of pay within the range is determined by their qualifications, relevant experience, and demonstrated performance over time. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. The Technical Services Specialist - Brand & Product Compliance position is eligible for our comprehensive benefits package. Kettle Cuisine and all its legal entities comply with all federal, state, and local minimum wage laws.

This position is also eligible for a target bonus of 10%.

Americans with Disabilities Act

Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Equal Opportunity Employer

Kettle Cuisine is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Kettle Cuisine are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Kettle Cuisine will not tolerate discrimination or harassment based on any of these characteristics.

Core Values

Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.